Reviews for Papa Johns Pizza in Kansas City, MO
Never order from here. I?ve had 3 times now I get no notifications & the pizza literally takes hours to get here. Also had times... the pizza showed up that late & been completely made wrong. Talk about mismanagement. Read more
08.30.22 In town on business. Didn?t want bar food and didn?t want hotel food. Hmm, try pizza. What a mistake that was! Not... only do you charge $4.99 delivery fee, you have the nerve to ?request? a tip at checkout. Hindsight being 20/20. I opt in formessaging updates. Email received stated 25-30 minutes. At 29 minutes, I get a text that the delivery is running late. At 30minutes I received a text that my order is being delivered by Door Dash!! Really?? WTH!! I?m ready to call and cancel, when Iwalk down stairs to get the order, from in comes my order being held SIDEWAYS and not sealed. The crushed red peppers andcheese were also missing. I didn?t feel safe eating this, since the box was already opened! How do I get a refund??? An hourwasted for cold pizza and a $30 pizza!?!?! #REFUND_REQUESTED Read more
Been waiting 2 hours for our pizza and the estimate was 30-40. I would like a refunded amount for the pizza, I think that?s very... reasonable at this point. I could have walked to papas John?s and made my own pizza and walked back by now. Pathetic service.Lady on the phone won?t even speak with you just puts you on endless holds. No way this pizza is warm. Is there was an optionfor a 0 starts I would have tapped that. Read more
The people who work here don't have any customer service skills nor management skills instead of taking care of the customer... after a mix up of an order online, a girl says well you have to order another pizza it's our money in a rude attitude notoffering nothing I'm return, then when I gave it to her YES I became a Karen,she got more unprofessional, like really it'sclearly not your money it's papa John's and you have no customer service skills at all neither do the two men who also got onthe phone, Why didn't yall call the police like you kept saying you would because I called to get Manager names and to give youyour pizza back for a refund. You didn't want to help the customer just kept hanging up very unprofessional they need newemployees. I will be reporting this to corporate. Read more
Depending on how desperately hungry you are and how much you don?t want to cook should guide you on whether or not to order... here. I will never be that hungry or desperate again. I shall avoid this place forevermore. The dough was raw (except for theedges and very bottom). Like, taste the yeast and feel the squishy texture raw. You can also see that one slice doesn?t evenhave cheese on it at all. Don?t worry, Papa John?s, I went ahead and finished baking it when I got home. I?ll not trouble youwith an order ever again. The time it would have taken to ask them to make it right just wasn?t worth it because I?d alreadymade it home before inspecting. That?s on me. But if you do order from here, go ahead and inspect/taste before you leave thelobby. Trust no one at this location. They can?t get their signature dish (a pizza) right. Read more
We usually always order Papa Johns when getting pizza. They have always taken care of us when we have had problems. Tonight we... ordered a large stuff crust sausage pizza. When we called the manager(Mark) he was cool with providing us another pizza. Whenthe driver came with the new one we showed him the picture and he still didn't believe us he said he wasn't going to pointfingers and asked to see the pizza. I had already threw it away because wasnt aware of this policy and the manager didn't tellme to keep it. I'm just annoyed that they didn't believe us the pizza came like this and upset how they handled the situation. Read more
So this is an interesting story. Today I decided to order for the second time in a week a large stuffed crust pizza from Papa... Johns. The first one was great and well it's a lazy Sunday. I placed the order online and about 20minutes later I get a callfrom the driver not able to find the building entrance. I'm new to the area so I wasn't the best help but within 5 minutes he'sin front of me. I add $2 cash to his online tip just cause of the inconvenience. I go inside and look at the pizza and it'swell, see the picture. I'm not too thrilled so I call the store and to my utter surprise the manager is up in arms about how he"dealt with me before" and that I "made a similar complaint on April 4th." This is of course news to me. I've never called innor complained before. So now I guess this was retaliation for the supposed complaint I made prior. I don't know why thishappened and I'm not going to bother question it. After a short heated exchange I simply requested a refund, he claimed tooblige, and I'll simply not order from there again. But wow, for such a thing to happen is blowing my mind. Very sad. Read more
Would leave a zero star if I could. This is the worst papa John?s franchise of any of them. If you order from this one, just be... prepared for disappointment. Management is awful, as they perpetually over promise and under deliver. Do yourself a favor andjust order something from somewhere else. Save yourself the disappointment from this abysmal franchise. There?s awful service.Then there?s they?re guys. Read more