Reviews for Steak 'n Shake in Kansas City, MO
Post Note - Visited again, the on-site ordering worked great! The employees were very nice, and the food was delicious! Love... this restaurant! This store has a new touch screen ordering system? very confusing for the first time user. When it displaysyour order, doesn?t seem to allow you to edit the order before submitting. The staff here is made up of young workers, but Imust say they are extremely polite, and doing everything they can to make sure your order is correct and timely. KUDOS to thestaff at the Liberty, MO location!!!! Keep up time good work. Read more
First time I had to place my order on a kiosk, then they got it wrong. Still good burgers and shake.
Pretty good place to get a bite to eat, we fed our whole family for just under 30.00 because they have/had $4.00 meals which we... took advantage of. Good food, fries were hot & fresh, my soda kinda tasted like a little watered down Root beer, but I'm not toopicky. It was alright. Overall pretty good experience. I'd go there again. Read more
Well, seems like technology has hit Steak n Shake with their new ordering system, but don't panic, it's very easy to use. You... can't really blame them, either, since so many people don't seem to want to work anymore. I love their single steak burgers -just the right size for me, but what they do best is their chocolate milk shakes. Those are to die for! Yum. Read more
They have a new ?self-serve? ordering system. Fairly easy to navigate, but definitely not for everyone. Employees were... scrambling trying to fix orders. The place was clean and employees were trying, but the new system will definitely bechallenging for the customers as there?s no personal touch. Read more
Be open at the time you say you'll be. I'm here at 10:28pm on a Tuesday night cuz I don't get off till 10. They blocked the... window with what looked like something they would store food in, and shut the lights off at the drive through. I could see allof the workers sitting in a booth inside the building. Horrible service and image. I would laugh if any part of it was clever,but it's just lame and not funny. Read more
Steak & Shake in Liberty Ordered a Chilli 5 way today ???????????? She looked at the cheese, shook her head and put the cheese... back. ?They didn?t want to throw out the old cheese. With restaurants being short staffed, they are taking short cuts and savingmoney. Management said she was to busy to throw it out at the moment. ????????????. Yes that?s mold for anyone wondering!! Read more
Absolutely horrible experience, no server's, order on kiosk than you go and clean your own table because none are clean get your... own drink, plasticware, condiments. Then instead of them bringing your food to you they yell across the restaurant your order. After all this and waiting two to three times as long as you reasonably expect you, get cold food and the burger meat tasteslike it has been sitting in water. I think my photos says it all . Not to mention everyone touches everything and nothing getscleaned or wiped down. Read more