Reviews for Baskin-Robbins in Kapolei, HI

Milkshakes and ice cream. I will say its somehow more expensive for the same products at this location than it is at the Ka... Manana Ali location. Strange. Friendly staff. Clean store Read more

This BR is in the Kapolei Marketplace. Ordered an oreo ice cream white cake with my daughter?s photo on it for her birthday. She... was delighted and surprised plus the cake was delicious. Misha took my phone order and was friendly, patient and very helpful. Iwould totally recommend this BR. Read more

A standard Baskin Robbins. Prices are a little high but the staff is friendly, attentive and helpful. Parking can be a pain due... to the location of the store in relation to the road, but if you are patient you can work it. Update as of 8MAY22: No masks orvax cards required. Ice cream is still good, can be very busy at times. We have been and will be going back! Update as of6AUG22: Still no masks. Sign up for the app befote going for deals. Still a good selection of ice creams! Read more

Picked a birthday cake for my 13 year old niece. They were very helpful in assisting in making sure to get the right size ice... cream Birthday cake. Read more

I love going to Baskin-Robbins, ice cream is one of my favorite to have on a hot day. Workers was friendly and fast. ????????

I went into the Baskin Robins Kapolei store on 11 August at 2pm to order a memory cake for my husband?s birthday. I asked for a... round cake large enough for 4 people, chocolate cake with chocolate chip ice cream and red icing for edging to contrast with thepicture. I asked for 4pm pickup on 12 August and emailed the picture to the directed email by clerk while at counter. The nextday I arrived around 4:30pm and was informed my cake wouldn?t be ready until 5-6pm. Then I was informed the pictures don?t getprinted at Baskin Robins but at a different store down the street. I waited and still the cake wasn?t ready. I asked how muchlonger and was then informed the store never received the picture. I showed proof from my email with time date stamp so theclerk called to check and the store claims photo was in spam folder. I asked for a refund. Clerk insisted it would not be muchlonger. I received the cake and you can tell for yourselves from the picture attached that my surprise to my husband was ruinedby poor customer service, translation of information between stores, and poor listening skills with the customer (me), and justrushing the entire order. Read more

My family and I were exploring the north shore of Honolulu and came across this Baskin-Robbins ice cream shop, situated inside... the Nomnom Convenience store. This particular Baskin-Robbins is noteworthy because the older gentleman who appears to manage theice cream store takes so much pride in his work and the product he?s serving that it actually elevates the dessert experience.Our communication and verbal exchange was minimal, but I watched him serve others with the same sense of pride and care, whichmotivated me to take the time to write this review. Overall the ice cream was delicious, as always, but the service wasexceptional. ?????????? Read more

Delicious ice cream and remarkable service. Only downfall is this location is incredibly hot inside but the doors are open so... you're not suffocating. Read more