Reviews for Pizza Hut in Katy, TX
The big lady in the front is so unfriendly and has a horrible customer service. I asked her a question and she gave me a rude... answer. I asked her for some red pepper and she responded... Three words in a rude loud tone... "pay for it, not free!". OKlady if you could give a smile and say in a friendly nice way. I ordered 6 pizzas and was the only one in there so not she isbusy! She needs to go learn customer service. Manager needs to retrain her bc she will bring business down miserably. Read more
Incase anyone was wondering the curbside does not work but the horrible store manager or any of the lazy workers won?t call you... when they see your curbside order come through and especially not after you?ve checked ?I?m here? and have to wait over 10minutes and they can see your make and model in the parking lot before calling so see what?s going on and the rude storemanager having the nastiest attitude. I called back to complain and she woman over spoke me on the phone and I got mad and yescussed because she cut me off. But what right does that give her to cuss back at me. Such professional store manager etiquette.I think she was expecting for me to cry when she said I was no longer welcomed there. It?s okay I wouldn?t return anyways, noone likes cold food and horrible Service. Y?all need to work on your customer service. I promise it makes your day 10 timesbetter to get through Read more
Incase anyone was wondering the curbside does not work but the horrible store manager or any of the lazy workers won?t call you... when they see your curbside order come through and especially not after you?ve checked ?I?m here? and have to wait over 10minutes and they can see your make and model in the parking lot before calling so see what?s going on and the rude storemanager having the nastiest attitude. I called back to complain and she woman over spoke me on the phone and I got mad and yescussed because she cut me off. But what right does that give her to cuss back at me. Such professional store manager etiquette.I think she was expecting for me to cry when she said I was no longer welcomed there. It?s okay I wouldn?t return anyways, noone likes cold food and horrible Service. Y?all need to work on your customer service. I promise it makes your day 10 timesbetter to get through Read more
This location makes the most disgusting pizza I have ever eaten. There?s absolutely no sauce, and the sauce that?s on on there... is gross. I called for a refund and the manager was RUDE. She said I could get store credit OR bring the pizza back to getanother in exchange. DONT WASTE YOUR TIME ordering from this particular location. Read more
This location makes the most disgusting pizza I have ever eaten. There?s absolutely no sauce, and the sauce that?s on on there... is gross. I called for a refund and the manager was RUDE. She said I could get store credit OR bring the pizza back to getanother in exchange. DONT WASTE YOUR TIME ordering from this particular location. Read more
If I was able to give this location a -10 star review I would. When my pizza was delivered it was nothing close to what I... ordered. The pizza wasn?t even a whole pizza and it tasted like something you would find in a dumpster. I tried to call thestore and get a refund and whoever I talked too was extremely rude and refused to give me a refund and then hung up on me. I DONOT recommend this location what?s so ever. An absolute waste of money and time. Read more
If I was able to give this location a -10 star review I would. When my pizza was delivered it was nothing close to what I... ordered. The pizza wasn?t even a whole pizza and it tasted like something you would find in a dumpster. I tried to call thestore and get a refund and whoever I talked too was extremely rude and refused to give me a refund and then hung up on me. I DONOT recommend this location what?s so ever. An absolute waste of money and time. Read more
I ordered a double order of breadsticks and this is what I got in return, i tried to take a bite out of one but it tasted... absolutely rancid the second it touched my tongue, like expired butter. (update) I had them remake my pizza?s because I got themcold as well and the beef pizza was untouched, and they just made two of my pizza?s and put the beef pizza back through the ovenand tried to lie to me saying ?oh I made it myself?. I?m not dumb. Read more
I ordered a double order of breadsticks and this is what I got in return, i tried to take a bite out of one but it tasted... absolutely rancid the second it touched my tongue, like expired butter. (update) I had them remake my pizza?s because I got themcold as well and the beef pizza was untouched, and they just made two of my pizza?s and put the beef pizza back through the ovenand tried to lie to me saying ?oh I made it myself?. I?m not dumb. Read more
Ive never left a rating or complaint in my life, but I can't hold my tongue on this 1, my pizza has no sauce on it, it's missing... the pepperoni, it's not even cut. Are yall sword fighting in the back with pizza paddles or what? Get it together. Did I have toask for marinara? I'm confused. I waited almost 2 hours for this. Read more
Ive never left a rating or complaint in my life, but I can't hold my tongue on this 1, my pizza has no sauce on it, it's missing... the pepperoni, it's not even cut. Are yall sword fighting in the back with pizza paddles or what? Get it together. Did I have toask for marinara? I'm confused. I waited almost 2 hours for this. Read more
This location screwed up order tonight and took wayyy too long for my order. Then when I arrived and paid for it all, was told... that they were out of brownies. I then had to settle for a chocolate chip cookie as a replacement, and had to wait for it to bemade. Got home and the cookie wasn?t even cut. ALL of the employees were just sitting around on their cell phones and themanager seemed not to care. There were several other disgruntled customers present who had been waiting 30-45 minutes on theorders. If I could give 0 stars, then I would Read more
This location screwed up order tonight and took wayyy too long for my order. Then when I arrived and paid for it all, was told... that they were out of brownies. I then had to settle for a chocolate chip cookie as a replacement, and had to wait for it to bemade. Got home and the cookie wasn?t even cut. ALL of the employees were just sitting around on their cell phones and themanager seemed not to care. There were several other disgruntled customers present who had been waiting 30-45 minutes on theorders. If I could give 0 stars, then I would Read more
Wishing I could post no stars. Wings were cold in the inside. Also opened up my pizza when I got home and it looked crazy. One... random little slice of pizza probably from a different pizza made earlier. Never going again. Tried and tried to call at leastfive times and they never answered the phone I don?t know why they don?t just close down too many high school kids working thereplaying around instead of doing their job. Read more
Wishing I could post no stars. Wings were cold in the inside. Also opened up my pizza when I got home and it looked crazy. One... random little slice of pizza probably from a different pizza made earlier. Never going again. Tried and tried to call at leastfive times and they never answered the phone I don?t know why they don?t just close down too many high school kids working thereplaying around instead of doing their job. Read more
The big lady in the front is so unfriendly and has a horrible customer service. I asked her a question and she gave me a rude... answer. I asked her for some red pepper and she responded... Three words in a rude loud tone... "pay for it, not free!". OKlady if you could give a smile and say in a friendly nice way. I ordered 6 pizzas and was the only one in there so not she isbusy! She needs to go learn customer service. Manager needs to retrain her bc she will bring business down miserably. Read more