Reviews for Baskin-Robbins in Keego Harbor, MI
I've given this place NUMEROUS tries and I regret it EVERY time. Half the time I go there they have the door locked despite... being opened. No signs on the door so you have to get out to find out they don't feel like opening inside. They did this PRECOVID as well. Half the staff is snotty. I went in for ice cream today with the intention of getting 3 scoops. They didn'thave a cup big enough. Then only half the ice cream have labels on them. Then when I figured out what they had most of theflavors were literally melted. The employee said "well the freezer is open all day". I ended up with ONE scoop for $3.85. There is a reason the Dairy Queen across the street has a line down the block and I was the only car in Baskin Robbins parkinglot at 8:45 on a Friday......No more......... Read more
I was just in there tonight, got a three scoop sundae, the kid had no clue what he was doing, uses a 2 scoop cup for 3 scoops, I... told him that wasnt right, you need the bigger one, he says they look the same, but he switched it cause I said itll never fit,then he says he uses the wrong scooper for one of the flavors, cant tell the ice cream apart, then he forgets the toppings ,comes back with out the the fudge, and then fudge all over the bowl, no lid, and I paid and leave amd even told the manager whomI am assuming it was, and she apologized. Well I get home and it was just the most God awful sundae I ever had, took a fewbites and threw it out! Never will I ever go in there again. Read more
Sat forever at the order speaker after being told 1 moment. Had to go through my order 4 different times before someone else... took over ( it was 3 kid scoops, so not complicated) and lastly they were out of at least 2 different flavors of ice creambefore I decided not to get anything else Read more
Rude workers! Not knowledgeable of what Ice cream they are looking at. They also allow black people in the establishment to sit... down and order but if you?re white you have to go through the drive through. Never coming again! Read more
so I went to get some Ice cream and when i walked in there was already something wrong,half the ice cream labels weren't even on... and the worker didn't know the ice cream flavors... and so I wanted cookie dough ice cream and the worker gave it to me and whenI was eating it, it had no cookie dough it was butterfinger stuff so I realized this was not cookie dough ice cream so then itold them and they gave me a small real cookie dough ice cream for free but when I was eating it,it was very freezer burnt ...sodon't come her.(poor management) Read more
The employee who was working on 10/19/21 around 8:30pm was very rude with me, at first she gave wrong order and then didn?t... have courtesy to even apologise Instead of that she asked me ?do you want it or no? and shut the window with anger. I am sodisappointed with this service, I would never come to this store again. ( I have specified the date and time so that the managercan check and work on it). Read more
This location is one of the worst. If you get the chance to order (because they like to close before posted time on google) they... mess it up nearly every time. Why I still give this place a chance is beyond me. And I never complain about it but the ONE timeI did, the guy working told me he couldn?t replace my shake because it comes out of his pocket and he would have to pay for it?So I left there with no the wrong shake because they apparently can?t fix their mistakes. Done coming to this location. Read more
Ordered a Polar Pizza a week in advance for my son's birthday. When I arrived to pick it up, they had gotten the order, but no... one had bothered to make it. They didn't even have the flavor of ice cream available that was offered online. No one bothered tocall & let me know. Read more