Reviews for Dunkin' in Keego Harbor, MI
I belong to a social group that meets here once a month. Always have a good experience. Still working on a limited menu, but... good food, reasonably priced. Read more
Horrible horrible customer service. I stood there for about 10 minutes and no one greeted me or took my order. I asked the woman... working if I could get ice cream and she said no. It was so awkward. So I stood at the register and said ok I?ll get an icedcoffee. The woman never responded and continued cleaning. I literally laughed out loud and walked out empty handed. It suckedthough because I don?t have a Baskin or Dunkin? close to where I live so I was excited to get either and I got none. Read more
Yawning and answering in one word answers when asking about if we can get a bagel instead of the croissant since they were out.... Didn't really get a real answer. Edit:after giving up on the sandwich I got an everything bagel with cream cheese and thepicture is what I got Read more
I placed a mobile order at 7:46am, I walked in at 8:10am, 1st person in line, and I had to wait a good 5 mins before I was asked... what I would like, I said I had a mobile order. they had no idea there was even a mobile order. asked what I had ordered. neverlooked up the order. I had 2 dozen donuts and a sandwich. she asked what donuts I wanted. I said it is in phone in my car. theysaid ok, would you just like a mix. I said yes just no nuts. they asked which sanwich? I told them and they said we are out ofeggs. i said ok I will just take a refund. we dont know how to refund a mobile order. never asked if I wanted something else. Isaid so I am just out the money I spent on the sandwich. they said would you like a donut. I said is a donut really an evenreplacement for a sandwhich, which we all know was at least $5. I was frusterated, by no means yelling, but definately soundingfrusterated and upset. Then all of a sudden a customer in line started yelling at me that if I was nicer we could get thru thisand get the line moving. he had no idea what I had already been through as he just walked in, and he continued to verbally abuseand harrase me. NO ONE at dunkin donuts stoped him. I am not a mean person, but inorder to defend myslef and stick up formyself, I ended up getting defensive and talking to him the way he was talking to me. I kept telling him to mind his ownbusiness. I left in tears. in the meantime, they said they would throw something together to replace the sandwich. when I got inthe car, They had put cheese and sausage on a english muffin, I dont even eat sausage. I called a little while later to talk toa supervisor, i was told there was none. after asking if there was no supervisor or manager in, she said i am the shift lead. Iasked if she was there when I was verbally attacked by another cutomer. she said yes. I started to explain what had happen andall of a sudden I hear hold music. she clearly was not helpful. I stopped by to get the managers Read more
Typical Dunkin? (and Baskins Robbins) location. Tasty coffee and much improved service over what was experienced early on. They... are getting their act together (which is why I keep returning). Read more
I use to Love the old location this place has really rude people lobby was open so I imagine it would be to every one she... said only drive thru I have a big truck won't fit in drive thru I asked for a frozen coffee and some hash brown because shesaid the were only 2 people in there so no breakfast sandwiches only coffee now they came out burnt not like all the otherlocation I've been thru Read more
Pulled up and waited at the speaker for 7 minutes while the line in front of us disappeared. Said ?hello ?? three times with no... answer. Beeped my horn once and was immediately told ?don?t beep your horn, it?s really loud, we can hear you?. I said ?okay,sorry, no one answered me? and was ignored again until I said ?can I order ?? and she replied ?sure go ahead?. Frozen coffee waswatery even though it was fresh ? Never experienced that at a Dunkin. All in all a terrible experience due solely to theiremployee?s complete lack of common decency as people. I?ve been coming to this location for months and every experience has beensimilar. I?m taking my money to Bigby???? Read more
Could not hear well at drive through, very quiet. Rushed ordering (wasn?t even busy). Frozen hot chocolates weren?t frozen.... Forgot hash browns. We?re out of a bunch of things at 12 pm. Read more