Reviews for Tio Carlos - Keller in Keller, TX
DO NOT recommend! My husband and I had been wanting to try this restaurant out thinking the food and environment would be great.... We were highly disappointed. From the moment we walked in the door, the energy was off. Our server was a sweet, and shy youngman. He was being trained by what seemed to be the owner of the restaurant. The man training him was EXTREMELY degrading towardshim and spoke to him in such a belittling manner. He treated him more like a slave than an employee. This was unprofessionalbehavior. He did this in front of customers and in plain sight. I don't think the customers understood what was going on as thiswas all in Spanish and the lingo is far too much to write out, but it was bad enough that I couldn't even finish my meal at howuncomfortable I felt. My husband, who understands a little bit of Spanish even got the jist of the horrible situation. I grabbedour server's attention and spoke to him kindly letting him know that it is NOT okay to let someone speak or treat him in such away. The man quickly rushed to our table and interrupted us. I did not want to cause the server his job, so I did not speak upfor him and address the issue to the man. I highly regret that. I do however, hope he reads this review and changes histreatment and behavior towards his employees. P.S. the food was not good at all either. Just a bad experience overall. So sad. Read more
Low rating has nothing to do with the food. Service today is at a snails pace. There are two waitresses for 3 tables seated. Our... waitress rarely came to our table and it took over 20min just to pay the bill. The kiddo serving chips and salsa came aroundmore often to take care of us. Was also disappointed I?m in the stuffed jalapeños. Not house made and was just a fried cheddarpepper. Read more
Family friendly place to eat, good food!????????
It was a pleasurable experience. Service was great and attentive. The beef fajita nachos were on point and the portions were... definitely over from what I expected. I should have tapped out about half way through but it was just too good. Got a rum n cokefor a cap and it was a perfect balance. Definitely will be back. Read more
Very clean. Great service, excellent food. 10 out of 10. My mom's favorite restaurant. Glad it open after fire damage.
So I do DoorDash full time for a living now. I?ve been delivering for about 8 months and I love what I do it?s fun, it keeps me... busy and on my toe?s lol, but what I love the most is all the places I come across to enjoy a delicious meal. Today my hubby andI decided to stop and enjoy a mini lunch buffet. Reasonable price and very tasty ???? ???? show support for your localbusinesses and if your in the neighborhood stop by and try this location ?????????????? Read more
Excellent restaurant!!!! can't go wrong with the combination fajitas, the fajitas are the best in town, their shrimp wrapped in... bacon, can't bit that, they are superb!!!! Who says that you can't enjoy a non alcoholic Michelada, ask for the Orlando GMichelada, and they will serve you one with Topo Chico mineral water, it's real refreshing!!!! Read more
UPDATE: The owner stated that the mistreated employee is his own son, which is even more appalling. His claimed "hard play" was... anything but play. It was degrading and disrespectful. I hope and pray that's not how he's treated at home. That's no way to bea manager and certainly even less of a way to be a father. To echo your own words: don't apologize, be better. ORIGINAL POST:Never in my life have I seen an owner/manager be so rude to their own staff. I was appalled by his behavior. The poor serverwas just trying to take and enter our order, while all I hear from the manager in a condescending and berating tone was "Hurry,hurry", "NO! Do it like this!", "Stop apologizing and just do it right!". I'm sure he didn't think I understood Spanish, buteven if I hadn't the tone was so sharp and harsh it was evident how rude he was being. That's no way to treat a person who'sjust trying to do a job. The server couldn't even walk in the direction of our table without the manager all but running over tohover over him. As we were finishing our meal the manager comes back around with an overly friendly attitude asking how weliked our meal and asks repeatedly why my wife didn't finish her plate. I paid for the food not to be interviewed (which issomething I watched him do 10 minutes earlier to some other very uncomfortably guests). No one likes to be put on the spot andquizzed about their meal. The food was so-so, the reason she couldn't finish her food because of how livid she was over thetreatment of our server. We will not be coming back here. Read more