Reviews for Dairy Queen Grill & Chill in Kelowna, BC

Been coming for over a year and every time I come up am told they do not deal with points because they are waiting for a... scanner. I am sure it is the result of a disgruntled franchise owner instead of a giant corporation not having enough USB laserscanners Read more

I came around 1pm and there were 2 workers here, so they were very busy but they kept their smiles on and were very nice.... However, there could be some improvements. I ordered the pretzels, a snack wrap and a blizzard and I got the blizzard straightaway. I ended up having to eat it first because with how busy it was (which it wasn't very busy at all, just maybe too much foronly 2 staff members) it took 15 minutes for my other food to be ready. The worker dropped the pretzels so he made new oneswhich i appreciate. The wrap was about half the size it usually is and wrapped in a way that made everything spill out thesides. Still, everything tasted good and I know the staff are doing their best. I understand what it's like to work in customerservice. I think extra staff at the busier times and maybe better training on how to make the food would be good to improve thislocation. Aside from that, the washroom was very clean and well kept which was great. Read more

Good but didn't find much on the drive thru menu.

Every time we go here the staff are always friendly. Tonight a young man at the drive through window noticed my Veteran Hat and... thanked me for my service. It's the little things like this that make some employees excel. I'm so impressed that he took thetime & made my day. Thank You young man for your Service as well. Read more

I give this a 0 star not a 1. I regularly come to this location and have never had any previous bad experience. When I got my... small mint blizzard today I ate the top and about 1/5th of the way down it was just vanilla ice cream no mint or oreo pieces. Ipaid around $6 which I don't need back however I find ridiculous for what I bought. I then went back in to the store and showedthem my blizzard which they responded RUDELY "that's the standard" In my past times coming here and getting the same product ithas never looked this way. I ate about 1 more bite of plain vanilla ice cream before throwing away the rest. I even told themthat the first bit of it was good just not the bottom to which they said can you show me and I showed them the blizzard aspictured below. I am extremely disappointed in the customer service and lack of quality of this product being made and will notreturn to this location. :( I have contacted customer service online. Read more

Very, very dissatisfied. Mini blizzard came to almost $5. I could go to Parlours and get way more (real ice cream) for the... same price. As well, there were barely any mixins in it. Paid $5.00 for a MINI thing of vanilla soft serve. Asked for arefund politely and was told no. Will never be coming back. First time leaving a review but needed to bring this to light. Read more

Ordered a ?mermaid? cake for my daughters 3rd birthday? was not what I requested and they made no effort to put any designs ,... the writing on it was RED which didn?t match any of the colours on the cake and they put the design upside down. When askedabout it they just said they didn?t have any other colours available(if this was the case they should of asked) I tried to makeit look a little better with my own edible decals that I bought . Not impressed especially after paying over $50 for it. Read more

Worst experience ever! Number ones had no bacon no fries. Waited for ten minutes for our food! Garbage service!! I called to ask... them to make it right! They wouldn?t even make my 3 burgers right!!! Never recommend this dq! Read more