Reviews for Papa Johns Pizza in Kenner, LA
I recieved the wrong side item in my carryout order and when I called to try to correct the order, they put me on hold for over... 10 minutes and never picked up the phone. Per their bs policy, if you received an incorrect item in a carryout order, you have30 minutes to reach someone in the store and then they want you to go back to store with the incorrect item. Won't be visitingthis location again nor will I be giving my business to this racist business again. On top of it, they had them gen z kids thatdon't care making the pizza that didn't bother to check if i had the right order. Their new slogan should be, "betteringredients, bigger douchebags". Read more
Disappointed, i ordered my pizza at 7:00 pm, i didnt receive it until 9:30 pm. Also, they didnt even bother to knock on the door... they simply just left it on a table outside smh . Im done with this place until they get their stuff together, because just 2 to3 employees in a pizza business is just plain stupid. They need to just shut it down at this point , its been about a year withthis bad service. Read more
There is apparently a 2 hour wait for this store right now- I assume because it?s Mardi Gras and everyone wants pizza. Not a big... deal but I guess we will see how the pizza shows up. Will edit this later today. Got my food! It was real hot. Worth the wait.Delivery driver was also very polite. Read more
When I come to a pizza restaurant at noon on a Saturday, I don't expect to see only one person working the whole line. 1.5hrs... for one pizza? No, that's messed up. The only reason I give more than one star is because she was a star. These employees needbetter working conditions or the store needs to be shut down. And she needs a huge bonus for dealing with this and not lashingout at customers who are upset with this Papa John's owner and taking it out on her. This is unfair to the employees and thecustomers who expect decent service. Will not be contributing to another employee dealing with this stress again. Huge thanks tothe employee who made all of the pizzas between 11:30-2. You rock, but you need to get out of this job. Read more
Lady that claims to be the manager is making our pizzas terrible we are loyal customers that order 3 to 4 times a week as it is... the easiest food to get I truly believe she doesn?t want us to order from this company so she is making our pizzas terriblebecause of how often we order I do not know what to do she has hung up on me for no reason and told me I complain all the timeas if I wanted something free when what am I supposed to do eat bad pizza that she is making this is getting out of hand Read more
Pizzas good. But I have now had the same experience back to back where I go in store to pick up and an employee brooms a... customer trying to place an order claiming over a 2 hour wait... when mine was done in under 15 min. Seems to be an odd practice Read more
They have been short staffed so delivery has been done by DoorDash, so my order never showed up. But the way staff member lance... handled the issue was amazing. He was very polite and professional. It was a pleasant surprise how quick and well the issue wassorted. Read more
Ordered pizza around 6 pm, didn?t receive anything by 9 pm, tried to call them but they just hang up on me. Never again