Reviews for Dunkin' in Kennett Square, PA
Beware of this location. The employees rude and not helpful. My coffee came out lukewarm at best. Just a poorly ran location.
Stopped by this am to get doughnuts with my kids. I honestly felt like I was interfering with the employees free time. When... placing my order the employees were talking to each other. The floor of the restaurant looked like it had not been swept. Whenwe got home the doughnuts were face down (in the bag) and half of the frosting had come off on the bag. Four doughnuts in thebag and only one deli paper. Not sure what happened to this location but clearly I will be voting with my feet. Read more
I've been patronizing this location since it opened many years ago. I've recently had a chance to chat with the owners and have... found them to be very customer centric and focused on providing well-prepared food for their customers. Like every business,they were affected by Covid and are working hard to attract new customers and regain older customers whose routines may havebeen disrupted by Covid. Their service is quick and reliable, the food has always been freshly prepared and tasty. Read more
The coffee is nice but the past two times I have gone to pick up my order I have been treated like a nuisance and the men are... always on their phone and rude to me. I do not know his name but one specific worker has yelled at me twice now, first forcoming in when he wanted to leave and recently for ordering a donut on the app but they were out of in the store. How was Isupposed to know? I won't be going to this location again Read more
Went to Dunkin in Kennett yesterday. Picked up my coffee. When I got home the cup was leaking very bad. Went back today asking... for another one and they told me it wasn?t leaking when I left the store. I said never again . They said ok . They need to workon there people skills. Arrogant dirt bags. Read more
Dunkin needs to work on their customer service skill set a little bit more, they treat you with stoic indifference, as if you... don't have any alternatives. The person who took my order didn't crack a smile Read more
The guys that work there are super nice and friendly. Stopped in to let my son and daughter pick out a doughnut each and while... we where there the employees gave them both free munchkins to enjoy. It was a small gesture of kindness that made both kiddoshappy. And that is why I'm giving this place 5 stars. Read more
Everything was nice..but better just get coffee and donuts when you are in a hurry because just like everywhere in the world... they are under staff.. anything hot stuff could br a couple of mins longer..just a heads up... Read more