Reviews for Boston Pizza in Kenora, ON
After traveling all day we called to order our dinner I was told 45 min as they are just down the road? After waiting 2 hrs and... our food never showed ( and I did not wait 2hrs to call I called After 1 hrs) no show I called again they said they tried tocall me I never got a call! Apparently they had no Pepsi that's why my order never got sent, I'm hungry not thirsty anyway Italked to manager Stan and he could care less that I had bin waiting 2hrs this is the worst service I have ever encountered niceto see how tourists Town treats its travelers! I don't recommend anyone ordering from here and they should be ashamed to treatpeople like this and yes I canceled my order as I did not want people spitting in my food I will be contacting head office aboutthis too!!!! Read more
So today I ordered a grilled chicken caesar salad from here. I just worked next door, so we frequently order food from this... location. My first salad had poor quality lettuce, but that seems to be pretty usual there, so whatever. But as I was about tomix the dressing in, I noticed a dead fly with half its wing still on. I called and they offered to replace the salad. Now thetakeout container had a sticker written on it saying it was packaged today, Sat Oct 22nd. I went back to pick up thereplacement. They offered me two more replacement salads, and When I got back these salads were stated to be packed this pastprevious Thursday. Not today. And to boot, another dead bug caked into the lettuce. I called and spoke to the manager, whoshowed little to no concern. I went back and not once did the manager come out to speak to me physically to apologize oranything. I just gave them back all three salads, and did at least get my money back for the originally purchased one. Justthought I’d post this just in case you want to think twice about ordering a salad from here. Read more
We came in at around 16:00. We were told that there were not enough waitresses and we can not be sitted. We left the number for... call back. Staff was cold and unfriendly. Ended up at Domino's around the corner, take out and eat in front of BP. They allowedus to use their outside table, which is placed on front parking spot. Big thanks for that! We really appreciated it, after notgetting into BP! Read more
Understaffed and food was just ok. Overpriced.
We patronize BP locations on a regular basis, due to excellent customer service and a quality food. However this is not the case... at the Kenora location. The level of customer service is somewhat appalling. 2 weeks ago picked up a take out order. Uponarrival the host could only muster up a head nod. Advised of the pick up order, she only responded with total. Turned theterminal with the expectation of a tip. I left with no further conversation. No how may I help you, no smile, no thank you, noplease call again! Tried to go for dine in this evening, only to be met with a different host with the same level of customerservice. We chose not to wait list. Left to another establishment. Read more
Absolutely delicious! This location has great sitting upstairs and we got excellent homely service. They mixed and matched the... pizzas so we can try new things and the views were gorgeous!!! Read more
Very friendly staff, service is perfect, clean place, Covid19 restrictions are applied, nice decors and photos on the wall. TV... and music are playing. Pizza and other food items are very hot, fresh, and tasty. Desserts are delicious. Prices are suitable toitems served. BP located in Kenora's downtown. Read more
Ordered for delivery the other night. Was told on the phone, 30-45 minutes for delivery - That was understandable. However, 1... hour and 10 minutes passed, Called for an update. Lady on the phone told me that she was not the right person to talk to,because she didn’t know (She was the one who I placed my order through). I get it when it’s short staffed, but 1 hour and 35minutes passed until my food actually arrived, cold and also missing stuff in the order. Read more