Reviews for Zaxby's Chicken Fingers & Buffalo Wings in Kernersville, NC

Location does not follow corporate policies in the slightest. Have worked at other locations and this one does not do it well.... Employees appear disheveled and not put together, look overworked and underpaid by how miserable they seem. Food is so dry andchewy my only explanation is that they ignore the corporate hold times for how long food is considered servable. If you peerinto the back at all you'll be greeted with clean counters(Unless you want them to be clean where the food is being made, that'swhere it's the DIRTIEST). If you want anything else to be clean you'll have to go somewhere else. Floor in the back lookedterrible near the end of the day, leads me to believe they only clean it once a day, leads me to believe they just don't careabout maintaining cleanliness. While I was there a couple months back had a discussion with one of the managers who seemed to bedeveloping Stockholm Syndrome with the customers, with a "we're all in this terrible situation together" mentality. Talked to meabout some of the things they don't maintain, such as the tub used for breading all of the chicken tenders throughout the day, Iwas told is only cleaned daily. Being unrefrigerated and containing raw chicken this is 100% against health code and is mostlikely growing and spreading bacteria to customer's food. Read more

Got lunch after the doctors today at this location and I will always make the drive here instead of the one local to me. The... staff and manager both greeted me with a smile and even talked to me. The food was absolutely amazing. Best Zaxby?s experienceever. Read more

I go to this location all of the time and has never had a problem. My experience on Friday (9/30/22) was very disappointing. My... order was simple and I paid with cash. First, let me start off by letting you know that I never say anything not unlesssomething is wrong with my order or I was overcharged. Unfortunately I was overcharged and because I was made to feel like itwas all my fault I let Zaxby's keep $2 dollars that was due to me because of the young lady at the drive thru window. My orderwas $8.44, I gave the young lady $10.50, according to the math I was doing in my head, I was owed $2.06. Once I realized themistake I corrected her and all she could say to me is she gave me back what the cash register rung up, I thought if you do themath in your head you would know that the cash register is wrong. Somehow she rung it up as only me giving her $8.50, SMH.Anyhow there was another young lady there that did not seem to eager to want to help me out, so the young lady at the windowsays to me did I want my $1 back as if it belonged to her, I shook my head and drove off because it was a lot of attitude comingfrom inside the restaurant for no reason. By the time I got home I was annoyed and furious so I called the restaurant and spoketo the other individual that was there. She proceeded to let me know that the young lady had a family issue and was goingthrough something. So what she done to me and how she made me feel was okay? I am the customer and I am not suppose to correctsomeone when they make a mistake, it is my hard earned money that paid for that meal. Did she ever stop to think about how shewas treating me or if I was going through anything? I really hope she did not miscalculate money the rest of the night or treatother customers the way she treated me. As a customer and as nice as I was being about the situation I should have been treatedwith a little more respect. I am a very understanding individual and if she would have just accepted fault an Read more

Clean, friendly and always good chicken. I got a salad and everything was fresh. My family enjoyed our dinner here.

When you order boneless chicken wings and you expect they come with the ranch that it says they do but you receive nothing..... everybody was too worried about going home to do their job. And outside. Wondering around on their telephone. Read more

Michael was very friendly, polite and industrious. The food was really good and was brought out quickly. The restaurant and... restrooms were clean. It was our first time at Zaxby's since we live up north. Nice place. Good food. Read more

Went through the drive thru, asked for honey mustard sauce and ketchup. Asked person again if these items were in my bag, they... said yes. Got to destination and had Zack sauce and no ketchup. Ordered three 6 piece chicken meals. At least we got forks toeat the coleslaw. Read more

Zaxby's use to be on top of things. I went to the drive through and got old fries! What do you when you get home and you are... hungry. I am upset about the friendly service bad food. You got me good this time. I won't return! Picture look doesn't it! Itwas like chewing jurkey. Those fries has been sitting a very long time. Just think, you were that nice to give them to me andsmile in my face. 10pm 2nd shift I would fire every last one of you. 5/01/22 Read more