Reviews for Chicken Express in Kerrville, TX
The chicken is spectacular; crispy, juicy, flavorful. However, the sides (except for corn) leave much to be desired. The service... is quick and staff is friendly. The price is affordable and location is perfect for nearby shopping. If they had Wi-Fi, it wouldhave gotten another star. Read more
Chicken was fresh and delicious along with my sides. I waited for fresh cooked fish and it was very dry, not worth the wait. ... Customer service 10/10. Thank you Read more
We gave a large order to Chicken Express on Sidney Baker Kerrville, 200 pieces with sides and tea 337.00 worth of food. This was... to feed people after our mothers Celebration of life (funeral). Long and short it was order to be ready at 10:45 AM when wearrived to pick it up to our surprise it wasn't even started! We finally received our at 1:45pm! Needless to say my family wastruly upset many of our guest left hungry. We didn't get as much as a call from this store to simply apologize. I would notspend a penny at this store, management nor owner have any common decency. Read more
If I could put less than a star I would, the person who took our order was rude and dismissive, me and my husband were having a... really bad day, there were 4 employees outside smoking, which a big deal i worked in fast food i get it, but it was over 20 min,my husband was stuttering trying to answer a question the person asked over the speaker and they interrupted him loudlyrepeating the question almost angrily, this happened multiple times as he continued to struggle. They seemed to be rushing usand kept repeating the total after every item even the we clearly weren't done ordering. When we got to the window it took wayto long to get our food abs they forgot multiple items. When went back in to get the items, they were signing loudly andmumbling under the breathe. They practically threw the bag over the counter to me. Customer service is horrible. Read more
Couldn't tell if bread was a roll or biscuit. Chicken had a hard crust and appeared to have set under a heat lamp since lunch.... It was 3oclock. For the 4 piece express it costs 12 dollars plus. I couldn't eat the chicken or fries. Not returning Read more
The legs are always thick, the breasts so juicy, can?t wait to bite into those thighs. Always hot and ready when I want it. I... get a little attitude once in a while but it?s worth it. Read more
My current 4 star rating is based on our last trip here (March 2022). The food was good and hot and the order was correct (this... time). The service was friendly but slow. Prior to our last trip - I would have given 2 stars. Previous trips were not great.Orders were wrong or missing things. I always check my orders now before I leave the parking lot. I ordered cookies and wasgiven frozen cookies and told to let them thaw. Waited 30+ minutes in the drive-thru multiple times. I saw some new faces thislast trip and am hopeful they can keep the good workers they currently have. This was the go to place for our family for a whileand maybe it will go back to that. ???? Read more
Their chicken-livers are outstanding! I'm serious. My mom turned me on to 'em when I was a child. I'm now 69, & not dead yet!