Reviews for KFC in Killeen, TX
Couldn't find a clean table to eat at. Entire restaurant needs to be degreased. Staff forgot alot on my order. Had to go to the... counter twice. Below average service by far. No point in remodeling if the entire place is covered in grease. Might wanna checkthat vent fan above the fryers. Probably won't go again. Read more
I always go to KFC for their spicy chicken sandwich ????. That's the only thing I get from them since their regular meals are... greasy. This is just my own opinion. I don't like too oily foods. Service was average, cashier was gentle and professional. Theydo have a large space for parking and do have wheelchair parking access. Read more
Went through the drive thru on 10/3/2022, ordered, got to the window and paid. The drive thru worker asked me to park in the... parking lot. I informed her there was no one behind me so there was no reason to move. She stated I am on the drive throughtime. I said no as that is not my issue, a manager then came to the window and restated I needed to move. I then stated justlike you are short on time so am I. I just need my food so I can go she said your not getting you food so I asked for a refundand left. Lost a sale over drive thru time. It's not the customers fault that you were not prepared for a lunch rush... 0 starswould be given if possible. Never going back to this KFC. Read more
I went there with my family and order a 8 piece family meal. The older women that was taken my order you could tell was stressed... out because of the way that her staff was talking to her. This happened about 3 weeks ago. I went up there a couple days ago andI could hear the drive thru lady talking about this same manager. I asked if she was there and I was informed she quit. Well tobe honest I don?t blame her at all for quiting. No one can handle the kids that work there. The other staff treated this managerlike she ment nothing to the store. She is the reason I came up there she made coming to the store worth wild. She is the mainreason why we came back. Sad to say I will take my business to the store on Stan Read more
We stopped to order a Family meal. They didn't have it ready and told us it would take 30 minutes. We was okay with that and we... placed our order and came back in 30 minutes. It actually took 45 minutes and when we got it home the skin was soggy and barleyholding on to the chicken, the meat was pink and chewy, we had to put it in our oven to finish cooking it. Biscuits was notsoft, macaroni was good, coleslaw was good and mashed potatoes and gravy was good. But a 45 minute wait? The chicken should havebeen burnt in 45 minutes, not raw. Read more
Normally everything is fine here... BUT NOT TODAY (Wed. May 4, 2022 after 6:30pm) we had to pull off and wait over 10 min to... get our order and then when we get home.. no forks and I knew as soon as I seen the chicken it probably wasn't done. I've neverhad soggy, mushy crust on chicken like that. Cut the meat to the bone and it had a lil pink juice coming out. Thought maybe Icould microwave it for a few minutes.. but no.. it's bloody to the bone! This ain't the move KFC! Instead of worry about drivethrough time yall need to worry about putting out quality. I'm bout to go get my money back..... might be back... we shall see. Read more
Staff does not know how to listen to a customers order nor cook it correctly apparently. Despite that the Manager did a great at... rectifying the issues she was kind and processed the refund.that being said my chicken was not cooked all the way and I?ll bemaking the extra 15 minute drive to go to the Harker Heights KFC from now on. Read more
My order was not right. I asked for a classic sandwich with pickles, extra pickles, and then biscuits with honey. I receive... neither of these. The service windows was very unpleasant, the women?s customer service was below par. Read more