Reviews for Back Yard Burgers Kingsport, TN in Kingsport, TN
Order total $23 and change, gave him a $40 and got $6 back. We were short changed by $10. The young kid was probably new, he... originally tried to give us food without paying. We waited 20 minutes for someone to come to the window. Burger was dry and semiburnt and tasted a bit old. Fries were hot and fresh. Sweet tea was bitter and old, watered down. The only thing good was thefries. The location in GA was much better. Would not eat here again. I can see why there was no customers here Read more
Owner if your reading this review you really need to do something about this place you are losing all your customers because... your crew and managers are horrible. The food taste old any time I have been they are super slow which would be fine if the foodwas super hot and fresh but it's not. It taste like it's been sitting in a warmer for at lest 2 hours... you spent all thismoney to open this place but your not getting a return on your investment. My advise would be to fire the entire staff and hirenew staff. Read more
Nice staff, great fries but paid for 3 combo meals. 33 dollars and change. Got my burger out when we got home and the lettuce,... tomato and onion was missing plus you get more fries than you do burger. I'm sure the 33 dollars wasn't because potatoes areexpensive. Read more
This is our third time trying Backyard Burgers. In the past, our order had been messed up or missing items (like the burger... patty). We decided to give them one more chance but we are officially done. The food was done correctly and was good, but therudeness of the employees was outrageous. When handed our food we asked for ketchup and ranch, I wasn't even finished with thesentence before the employee (who refused to give her name) cut me off and snapped that it was in the bag. I checked and saidthe ranch was missing to which she snapped back with a very insincere apology and disappeared never to be seen again. Rudenessis unnecessary especially in a customer service setting. Read more
My first experience with this new and improved Back Yard Burgers. I was not disappointed! Everything I had was an order online... and pick up in store. I was at least 25 min longer than I had planned. But the Burger was outstanding. The meat is tender andmoist. The bun perfectly grilled and soft. But stay togetherness that is unrivaled. The fries were delicious even though theywere warm from my miscalculated arrival. The people are friendly and even the coke on tap at the beverage station needsmentioning. Out of sight! Stop here and get a burger. You won't be disappointed. Delicious Read more
$28 for two burgers, fries, onion rings and two drinks... About $15 worth at almost every other place. Their "1/3 lb" burger... had less meat than a regular McDonalds hamburger - there is no way it was anywhere close to 1/3 lb! The food was decenttasting, but I feel like I got completely ripped off. Also, I was the first car through the drive thru and waited 10 fullminutes at the window. My first and last visit to this rip off joint... Read more
The burger was delicious just like off our home grill. The warm blackberry cobbler w scoop of vanilla ice-cream was something... I will stop again to get. My only beef is the pricing was high for fast food. $15.99 for a classic combo w desert. So I guessit's true you get what ya pay for. Read more
Good service. Had vege burger, which was pretty good, but not one of the best I've had over the years. My husband and cousins... said their meals were ok/good. This fast-food establishment is average but could be better. It's missing the 'exceptional'vibe in the atmosphere and food taste to help it stand apart from all others. Read more