Reviews for Baskin-Robbins in Kissimmee, FL
Laura was amazing today and I really appreciated talking with her and her coffee recommendation. Amazing customer service. Hope... to see her there again in the future. Read more
I wasn?t greeted once I pulled up. Had to wait 20 minutes just for them to tell me they didn?t have what I wanted.
Waited about 20 minutes in line to order a sandwich. Was told not doing sandwiches at that time by employee. Should have said... something when I walked in that way I would not of wasted my time Read more
What bad store is this!!! Wow. Got a Sunday and they did not have spoons. Did not have sirope for sundays. Nothing. I requested... a refund but the employee did not know how to do it. What a shame for Baskin Robins!!! Read more
I love doughnuts (because it's also a DD's) and I love the ice cream from Baskin Robbins but every single time I come to this... location, there's always something wrong. No milk, no ice cream, they forgot, etc. and they don't even have welcoming customerservice tones! Only one guy has ever been kind to us here while everyone else just rolls their eyes and clearly doesn't want tobe dealing with anyone. Save yourself the trip and go to the Baskin Robbins in Hunter's Creek! Read more
What a nightmare. Ordered via Uber Eats 2 pints, 1 Snickers and 1 mint chocolate chip. They didn?t have Snickers so they sent a... quart of Mint CC and a message with the driver saying they were out of Snickers, never communicated the lack of product thru theapp. We turned around and ordered a pint of cookies and cream since the one of us is allergic to mint hence why we ordered 2flavors and they sent 2 scoops of C&C. Do not order from here. I?m only giving 1 star because the ice cream tastes good. Read more
I was VERY disappointed with the lack of professionalism and interest in the jobs that these people have at this company and... specifically this location. The young man that ?served? us was extremely abrupt and borderline rude in his responses to ourquestions: our simple questions about what flavors they had...Only because this isn?t the first time they seem to be out ofnormal flavors at the most unlikely times of the day, we asked if they?re always out of chocolate chip. His response, ?I don?tknow. I?m new here.? No eye contact the entire time in the drive through. Talking and acting very lazy-like. Overall, lookingvery unprofessional. I wish I could say that it was just this time at just this location. I have been to a multitude of BaskinRobbins? over the years though, from Tennessee to Florida, and at almost every single one(literally, no exaggeration), I havehad issues with lazy/rude/unprofessional employees. At this point, I?m led to believe there is a deeper rooted problem withinthe training, values and ethics of this company as a whole. VERY Disappointed... Read more
Staff is quick and we're nice to us and others dinning in. There was a lot of traffic on the drive thru window but overall a... good time. Bathroom need more attention. Read more