Reviews for Steak 'n Shake in Kissimmee, FL
The $4 menu items can't be beat. Love their fries and decent onion rings. Milkshakes are probably one of the best chain... shakes. The drive-thru is a little slow (avg wait 15-20 minutes), but the fact that they prepare it "fresh" and it tastes likeit helps. My biggest gripe is they heavily streamlined the menu. No more breakfast items. No more chicken items. It very muchtargets the beef eater. Used to come here once a week. Now it's about once every other month. You can also tell the streamlinedmenu has drastically reduced the dining room. I like that there's no "waiter" anymore, but with them saving on the cost ofwaiters, they could have kept one or 2 non-beef main entrees. Food is good, good prices, drive thru a little slow, and a verylacking menu = 3 stars. Read more
Truly disappointed in the way this company is doing business now. They use a kiosk instead of greeters and waiters and... waitresses. That means people out of work ???? they also have eliminated a lot of the flavors for the shakes. No more butterpecan! ???? The fries were okay hard by the time I got them they were cool and not hot like I like them. I observed themcooking the burgers and they're not done the same either now they're frozen and I believe they used to be fresh. However theyare still good but they don't seem to be as good as they were. I pray you go back to the way you did things before that madeSteak & Shake what it is or should I say what it was. No matter I would love if you'd go back to the way things were. Thankyou!???????? Read more
What the hell happened to steak and shake? There's no more servers. My fiancé and I had to go get our own food and drinks. They... messed up our order 3 times in one meal, forgotten toppings, not enough toppings, m&m in a strawberry shake. The variety ofshakes and food has also lessened. The staff that was inside looked so upset, no one was smiling. The only thing that they hadgoing for them is that when they fixed the orders, the quality of the food was decent. Unfortunately we will not be returning toSteak and Shake. Read more
Horrible management! Is surprising how they handle customers and food took over 35min and it was cold had to tell manager to... please make my food fresh! There is a mess in the kitchen! I traveled from houston and chose to come here due to we don't haveit anymore! But wow this is embarrassing for such a great burger place! Read more
I have been standing here for 20 minutes waiting for my drink and no one will help me. This chick went to get themgwogines and... never came back. Food was done at 10:24 it is now 10:50 and I'm finally walking out with cold food and my drinks. Awesome. Nevercoming here again. So tried this place again and not only did they not give me my online order wouldn't talk to m husband on thephone who order it they gave me a cold burger and half filled fire. When I started telling them to talk to my husband they kepttalking to me saying the wanted him there with his phone cause the order number wouldn't work or that it was set for pick up for1am the next day them completely refused to help. This place is deity they act like hey don't understand what's going on andrefuse to help anyone on. I hate going here. I avoid this place even for door dash orders. Read more
How is I had more costumer service towards them then they did towards the costumers. The only nice one was the manager the woman... not the guy. This employee over here laughing because they messed up my order. Then I wait 40 minutes for my order. On top ofthe 15 minutes for the initial Order. POOR COSTUMER SERVICE Read more
Great service quick and friendly. The inside is very VERY clean! A cleaner cleans the area up every few moments, the hamburger... which are made of steak are tasty and the add-ons (lettuce etc) feel fresh. Improvement suggestions: I got a triple meat burgerwith bacon, it was a little dry~chewy for my liking. Maybe suggest some salads in the menu, they don't have to be big Read more
If I could give 0 stars I would . I found multiple hairs in my fries and burger seriously disgusting pulling it out of my mouth... . I don?t have black hair . Read more