Reviews for Pizza Hut in Krum, TX
Last Friday night, I ordered a pizza and a Dr. Pepper on the app. The app charged my card, however there was no order coming up.... I went ahead and drove here to see what was going on. There was only one person working on this Friday night, to my knowledge,which must be a little overwhelming. After explaining what had happened, he kindly gave me what I had ordered. I just want youto know that I appreciate your professional manner in which you handled the situation. Read more
I just love Pizza Hut's bone-in wings! They're huge and meaty and the buffalo sauce is perfect. These are just better than any... wings I've had anywhere. Read more
I want to support local businesses but the quality of the food just continues to go down. My pizza was cold and there were areas... that had nothing on it such as sauce and cheese. The other pizza wasn't even what I ordered. Very disappointed and it wasexpensive. Read more
The service is much more friendly than the last time I patronized this store a year ago. The pizza has also improved in flavor... and temperature. I used curbside delivery, and the young man was very courteous and friendly. Read more
They got my wing flavor wrong and pepperoni pizza had three large two inch holes in it. Order was cold when I got it too. Wasn't... able to get a hold of the store to fix it until the next day because they never pick up the phone. They did give me a storecredit that I can only use at the store but I cant get a hold of the store to use it. I wish I would have just got a refund.Can't wait for Dominos to open up! Read more
I ordered on line to deliver 12 wings and 2 cheese bread. An hour and 30 minutes later no food, I called and the employee wanted... to argue with me about my order which amounted to 40.29 for 12 chicken wings and 2 cheese bread. That conversation went on untilI got the shift manager who said the computer showed it as a pick up order. I told her I would forward her the email whichshowed I was billed for the delivery charge and a 4.00 tip and all I wanted was my food at which point I was invited to come andpick it up. I explained I paid for delivery I was currently with no vehicle on site and I expected it to be delivered she saidshe would make the order keep in mind this is an hour and a half later and she would have it out. Then she called me back andtold me I had a 4.00 balance which turned out to be the tip! so two hours later I finally got my order. Never again will I callPizza Hut. Dominos is opening a new location in town your store will probably close. Mine is not the only experience like this. Read more
I'm done with this store. They've gone so downhill in the past 6 months. When they don't have a topping you selected they just... don't add it. No phone call. Nothing. There is ALWAYS something wrong with the food. Tonight was the last straw as the pasta weordered came about 40 minutes past the estimated delivery time with some excuse of "we needed pans" or something to that effect.And we got the smores cookie thing and it's not cut. They give a handful of forks and explain that its "too messy" to cut. Fine.Whatever. Open the pasta that is the two pans of pasta with an order of breadsticks for 10 bucks. I open the box to find 3 pansof pasta. I can't even call to have words with them over this because the delivery man told me the phones are down and have beenall day. There are times when no delivery driver is available and they'll wait half an hour to call to let you know that yourfood is never coming, but they'll be glad to let you pick it up. If I wanted to or was able to pick it up, I would have orderedit that way and thank you for wasting time I could have been going out to get it. The ONLY redeemable quality to this place isthe delivery drivers themselves. They always seem to try their hardest to make up for the stupidity of this entire store. Ialways make sure to tip them. It isn't their fault that they are given the wrong foods or subpar foods. No more chances. I'lljust live without the convenience of delivery considering it has become everything BUT convenient. Read more
Pizza Hut is 90% perfect. I could give it 100 if it had salad. Always good and warm and delicious. And fast delivery.