Reviews for Mr Gatti's Pizza in Kyle, TX
Horrible, I mean horrible customer service. Ordered a pizza and they gave us the work g one. Called to try and have the issue... resolved and was yelled at and disrespected my the so called General Manager who refused to fix the issue. Read more
My Pizza came Fresh , and Piping Hot Mr Gatti?s will Always be A Classic local Fav of mine? Service was actually 15mins faster... then predicted order time KUDOS Read more
Pizza arrived room temp and had a tough crust, cheese sticks were obviously way over cooked and, again, room temp. Waste of $40... and it left everyone still hungry. Read more
This place does not want to hire drivers to get the product to customers. They have contracted with doordash and do not care... about customer service. I appreciate doordash as a service but I wish they would take care of their 1099s. They bust their butsand should be classified as W2 Employees. This service has gone down hill. I will not give doordash the respect of being calleda company because they refuse to take care of their fair share of taxes for their EMPLOYES. I am from Austin Texas and can sayGatti's Pizza has always been the best. They have found shortcuts and they are now in my book the most horrible place now. Istarted with the William Cannon location and even though it was not the best neighborhood the service was second to none. Ialways was in love with the detail that they showed. I raised a family very close to that place. Pizza friday was a regularthing. I have 4 children and did a little math. I have been a customer since 2007 I have spent over 3600.00 there and withdelivery and am so angry with the Kyle location. I will never order there Again. I know there are other chains we can buy fromand enjoy but I really feel we should take care of local Pizza Biz My advice is pls explore and stay away from this place. Ifyou are new to K yle or Austin and are use to unsatisfactory standards be my guest. I Am from Austin Texas and this isunacceptable. Pls do not respond to my review. This is not a attempt for you to try to make it right. I am done. Read more
Please disregard my previous review. This location seems to be under possible new management, historically we have had huge... problems with delivery but now that we pick up each order there are no problems at all. I really think it was the third partydelivery services that created the problem. Pizza is hot, fresh and delicious! Read more
I have never been one to leave bad reviews but I have also never been so disrespected by any other company. If I could leave... zero stars I would! We placed an order for delivery and were told it would an hour. At an hour and twenty minutes I called toget an update on our delivery and was told that because I did not leave a tip it could take up to an hour and a half. When Iinformed the employee that it was suppose to be a cash tip she told me that she would call the driver to get an ETA. I ended upcancelling the order and the employee hung up on me so I called back to be sure that my order was cancelled and they were sorude and condescending!! I informed the girl on the phone that in the future it?s better to not hang up on on customers and theyended up calling my phone back about 10 minutes later just to say they would not be delivering to our address again?. I don?tthink that will be an issue seeing that the employee I spoke too was so rude!!! I didn?t get the girls name but it wasunnecessary to call a customer back just to be rude. Very unprofessional. Read more
I moved to Kyle almost two years ago and tried pretty much every pizza place in town. Gatti's is the only place that has... consistently made good pizza. We order 3-4 times a month (sometimes more) and we've always been greeted with a smile and ourorder ready on time, fully cooked and still hot "out of the oven". We always order three "create your own" XL pizzas, and theyare HEAVY with toppings, for a fraction of the price of other places. I have nothing bad to say about Gatti's and I thank youfor your product. Read more
Never leave bad reviews for anything but the manager working today was very disrespect and rude. I?ve always ordered from this... location but this will be my last. Very unprofessional costumer service. 10/14 5pm Read more