Reviews for Pizza Hut in Lacey, WA
Staff is very friendly and the pizza is good; I like ordering online for pick up later
This location is what a Pizza Hut can look like if you actually care about the customer. Great service and food prepared... properly. Read more
This fault falls under Door Dash their partner delivery service. I had ordered pizza and bread sticks online and requested that... it be hand delivered to me (because personally I don't like my food being put on the ground). I was tracking my order and stillnothing was outside my door. So I went to check again and found my pizza was on the ground with our neighbors dog eating thepizza. I immediately called the Pizza Hut store to make a complaint and thankfully they were able to make a whole new orderfree of charge. He also had their own delivery person deliver it. So dinner was saved thank you Pizza Hut for fixing door dashmistake Read more
My order was hot and ready on time. The customer service was great and the staff were cheerful. I enjoyed my pizza and wings... pizza hut never disappoints me. Great pizza Read more
Love the cajun dry rub wings. The pizzas good too. Service is always great and I get my food hot.
Ordered a Super Supreme and instead of receiving the perfectly cooked, thick, delicious pizza with tons of topping as I usually... get from different locations. I got the poster child pizza that says we don't care about your business, we have no interest inmaking a customer happy and can't wait to see customers surprised look when they tell them there is nothing wrong with thatpizza, it's exactly what you ordered. Sir would you like me to make another one? I ask what will you do different, answer,Nothing. Been using Pizza Hut franchise for years and never received a pizza that was so thin with hardly any toppings, ever! For thier signature pizza that has the most toppings this is a sad example. Pic included. Like I said, They employee didn't seeanything wrong with the pizza. Don't order from this location unless you are on a serious diet. Must add, Local Owners respondedto my review just the same as they have on most negative reviews asking me to leave a Email about what happened and said theyWould like to make it right. I did exactly that, Twice, and never got a response back. Because of my experience I can onlybelieve they leave that response to appear as though they care and try and make it look like something it is not. Untill they dorespond I will never recommend this place nor will I order anything from any other location because the same people own most, ifnot all of the franchises in the area. I will also change my review to reflect my experience just as I have on this review.Untill then, no Pizza Hut for me and my family plus friends that agree with me. I posted a pic of what I received so all canmake thier own decisions. Read more
I definitely don't understand the 3.7 star overall rating. This particular Pizza Hut is always staffed with the most friendly... people who clearly take pride in the food they are putting out. It's always super fresh, the orders are correct, and ready whenthey say it is. When we aren't feeling like making a mid week dinner, my family is always happy with pizza from this pizza hutonly. I never shy away from giving a bigger tip; they deserve it! Keep up the great service! Delicious! Read more
This Review is for Pizza Hut next Albertsons on corner of Lilly and Pacific Ave. in Olympia. NOT Whitman Ln. I used to enjoy... pizza hut. This place is the absolute worst ! First they utilize a call center , a off campus call center which then relaysorders to the various pizza huts. I can only speak for the pizza hut on Pacific Ave. Rather than hire their own crew ofdependable drivers, they utilize another "cost cutter" they cook your pizza and then wait for "Door Dash" to come to them - thento you with what by then is most probably a cold and possibly soggy pie. I waited on hold for 12 min. after waiting 40 mins forwhat was supposed to be a 20 min. delivery from a joint that is maybe 2 miles away from my address . . .tops. SAVE YOURSELF theAGGRAVATION! By the way the only reason this got even one star is because the guy on the phone at the actual restaurant -not the call center gave me a heartfelt , "sorry". That means something to me so you get one star. Maybe consider dropping thedelivery and just do take out? Read more