Reviews for KFC in Lake Forest, IL
Called and asked what time they closed. They said 12. I arrive at 11:35, get in line, at 12 11:45 the guy at cashier says takes... the order in front of me after seeing me in line and yells out he's closed. Horrible. Read more
Definitely a place that can?t miss going to, love the food and the customer service is at it?s excellence!
My son asked for a coke and paid, then he realized they didn't have coke so he asked for a refund. The guy charged him again... then gave him a refund on what he just charged him. I went in and showed him I was charged twice and refunded once. He showed methe receipt for the refund. Each time I persisted about the second charge and he would look at me and shrug. Asked for themanager and he claimed he was the manager Not sure what he did later but now I'm only showing one charge for the drink and norefund. I now have to call the cc company and get them to do something about it. Save yourself the aggravation and eat somewhereelse. Read more
I've been here a few times. First time, I went, the cashier was talking down to her employees and told them that they were just... gonna have to deal when they were asking a question. Asked for dark meat only, was told, "Well someone forgot to put white meatout so you don't have to ask now." Like we were supposed to already know?? Wrote it off as a bad day. Went back again the nextday, the service was still quite rude. I asked for mac and cheese, and she said "Well, you are not allowed to switch anythingout." Saying that is neither here nor there, but I did not like her attitude. She seemed to just reply in an abrupt and rudemanner. I don't think I will be coming back again. Read more
Rude customer service!! Sandra was rude! Went to take my order while yelling for a friend in the oasis lobby. Then when i asked... To repeat my order was she gave me attitude and had a completely wrong order. Listen Sandra, keep your attitude and your food!And if you don't like your job find another one because customers don't deserve your attitude. They are paying customers afterall, not like you are giving them free food for them to tolerate your ignorant attitude. Por eso no nos quieren aquí. Por gentecomo tu. Read more
ZERO stars. Wanted Nashville hot tenders. Out of everything except popcorn chicken and regular chicken. Cashier stared at me... incompetently when I asked for popcorn chicken with the Nashville hot sauce on it. Told me no they can?t do that. Started to geta line behind us, and none of the other workers behind him bothered to help. I suggested that maybe they give me a small cup onthe side of the Nashville hot sauce so I could dip the popcorn chicken. Cashier walked to the back to the other two employeeswho were just standing there watching the line build up, asked them if they could accommodate my request. They told him no. Thecashier came back and just stood there and stared at us and didn?t say anything until we spoke first. We ended up walking awaywithout getting anything. Regardless of the moronic attitude and inability to fill a simple request...the bozos working in theback should have stepped up and helped their cashier as he stood there with a line of people accruing. Not to mention, thereshould have been an option of something as a resolution. Since they obviously weren?t trained in customer service...I shouldn?tbe surprised. Read more
I waited 20 min to get to the cashier, ordered, I was paying with a giftcard, I swiped it 3 times, then the cashier tried 3... times, got her manager and he tried 2 times before attempting to type in the code on the back. He typed in the first code andNOT the pin under the scratch off!!! I asked him if he put the scratch off pin in and he said "yes" even thought the scratch offwasnt touched. Im sure i would have enjoyed the food if I was able to order it, overall terrible service and under trainedemployees who dont even understand how to use a gift card. If you stop at this KFC please consider bringing cash because Godforbid you use anything else to buy food. Read more
I don't know there is something magical about this kfc the way they prepare food, pack it, compare to all other nasty Kfc I have... been so far this one has love and taste, like a unique taste to be precise. Been there 3 times not a single time disappointedthey are so organized from Taking orders to packing things this one is literally finger lickin good???? Read more