Reviews for Pizza Hut in Lake Stevens, WA
one of the worst online experiences, rude phone person, late delivery I called 5-6 times only to have them place me on hold and... it got disconnected, I called back several times just to have them place me on hold with not coming back, or they hung up on me,I was trying to see when my order would be delivered, it had been 1-1/2 hour wait, then I finally said DO NOT HANG UP...I justneed to see where my order is, he said, go pick it up.. I was furious, we left to go get the order about 15 min later thedelivery guy called to say he was at our house. arrrggg we rushed home to cold pizza, and they got the wrong pizza. I will bewriting corporate for the ridiculous way we were treated. I will not be ordering from Lake stevens again. Read more
The pizza is at best okay. It's Pizza Hut after all. It'll do in a pinch, but not this time. I ordered with the app for curbside... pickup, and checked in with the confirmation email. It told me to just wait, and someone would bring me my food. After about 20minutes, I pulled up the app to see where things were at. I hit the check in button there just in case, and I get instructionsto call when I arrive. After 5 minutes on hold, someone answers and tells me my food will be out shortly. 40 minutes and severalconcerned calls from my wife later (all the while watching people pull up, walk in, walk out with pizza, and drive away), I callagain and the person hangs up on me. I call a second time, and after spending a few minutes on hold, someone answers. I start toexplain my situation, and they say they'll transfer me to the store. Why was I talking to someone not at Pizza Hut, and why didthey try to take my order if they weren't there? Who knows? A brief hold later, I'm connected with the same person that told memy food would be right out. She was extremely apologetic, apparently under the impression that my food already went out. Shetook me my food which I guess was just sitting in the warmer for an hour while I waited, and she credited my account for $30.Now 9:00, I took my leathery pizza and soggy wings back to my wife. Had we been less hungry and exhausted, I would have justcooked. Read more
Very nice Pizza Hut always clean and neat. Food is always fresh and hot and the people who work there are friendly and... professional. Read more
3-1/2 ? Pizza isn't as good as it used to be, but still my go to. Cheese sticks look nothing like the picture and haven't in a... very long time; just a thin, hard crunchy layer of "cheese" on a bread stick. Rarely ever an issue with order/delivery. Read more
Don't mean to be an issue for the owner of this franchise, but we got a pizza this evening and it was really bad. Cardboard with... a little cheese. Think you'd make money by providing better quality pizzas to be honest with you. I won't be coming back. 35bucks for a pizza plus ivercooked wings; that's no better than a frozen pizza doesn't entice repeat business, we literally leftmore than half of it and cooked a second dinner to make up for it. Read more
Ordered at 7:16 and it was supposed to be done at 7:35. I was told a few more minutes cause it was in the oven. When it was... finally "ready" it was 8:05 and the pizza was barely warm. It had been sitting in the warmer, but they never called my name outeven though I checked in when I first got there. Terrible customer service and I won't be ordering from this location again. Read more
My pizza arrived and the slices were all over the box as if the driver dropped the box. My order of wings was also missing a... wing only received 5 instead of 6. Read more
We love pizza hut especially the Cinnabon, they have been overcooked the last couple times though