Reviews for Chick-fil-A in Lakeland, FL
Been dining at this location for years now. Waited about 30 minutes for a mobile order and received no food. Got notis that it... was ready, that a member was bringing it out, and I still waited around 20+ minutes before I called and went inside. Waitedanother 5 minutes at a register before someone noticed me. People that came in behind me to the mobile order spot got noticedbefore I did even after I had stood patiently at the REGISTER. I'm not one to complain but 30 minutes for fast food isridiculous. When I spoke to a manager she just apologized and didn't offer anything in return. (Honestly an apology isn't badbut I didn't genuinely feel like she spent more than 10 seconds on my problem or cared for that matter) I'm not someone thatlooks for free items or for a meal to be comped, I have never had that in my life. This is ONE situation where I feel like ISHOULD have received something for waiting so long. It took them 2 seconds to take money from me but 30 minutes to realize myfood wasn't ready or nobody had worked on it. I cancelled my order after waiting 30 minutes and left with 0 food. I won't bevisiting here again. I left 2 stars b/c I've been going here for years. Everyone has off days and I have had good meals at thisspot before. I'm not completely misunderstanding but I know if I looked different my case would have been handled with class andwould have resulted in a better resolution -- for that reason I will never return. TL;DR Waited 30 min for 0 food CustomerService n/a Read more
Always great food and friendly service. The only reason for the mark down on service is the drive-thru can be a mess, I have had... issues with both "express lane" and regular drive-thru. You are better off ordering curbside pick up. This location is alsodifficult to get your vehicle out of during peak times. Read more
Usually they are good but yesterday around 330 they were busy, not unusual for them but I'm guessing because the line they made... choice to pull chicken early. It was so greasy on the outside and of course the inside. Not edible at all. We had to wait as isso extra few minutes to get a properly cooked chicken shouldn't be a big deal. This by far worse experience I've had here.Tighten up folks people are about to get more frugal with their money Read more
Food is always delicious! A few times service has left little to be desired and the dining area was not being cleaned. Majority... of our visits staff members are polite and very accommodating. We choose this location over others because despite always beingbusy, they are able to handle the rush. Now, the new policy to not take orders inside at the counter, unless you're dining in,is a bit inconvenient (especially if you're traveling in a large vehicle or have a trailer.) They're pushing the use of theirmobile app which is frustrating... as a few visits I have been left waiting while others that came in after me were greeted andserved before me. Read more
Food is great, but they now force you to sit and download an app so that you can place your order. It takes way too long to... place the order and there isn't another option if your eating in. We come here for the friendliness and service and thats notthe case anymore since you don't see a person until they drop off your food. Read more
Chick fil a is always the same every single time, awesome!!!! The foodnis always amazing, prompt and cheap. The service is... always great. This manager did a great job of getting our orders out quickly. Read more
We dined in this past Saturday (Jan 22nd). You have to order from the mobile app if you dine in, which was perfectly fine. My... issue was with the food. We ordered 2 chicken sandwich meals and a kids meal. I got the spicy deluxe with Colby jack and notomato. When we received the food, I read the label on my sandwich box and it read "spicy deluxe w/ Colby jack no tomato". To mysurprise, there were in fact tomatoes on the sandwich. They made the bottom of my chicken soggy and kinda ruined the taste ofit. Thankfully, I don't have an allergy to tomatoes or I would have been in trouble. The fries are a whole other issue, theywere just soggy and greasy. Like they were fried in old oil and left to sit. This chick fil a wasn't nearly as good as theothers I've been to. They really need to pay attention to people's orders and what they're putting on the sandwiches becausethat really could be dangerous to somebody. Also change the oil or something because that was a hot mess of fries, we couldn'teven really eat them. Read more
The food is consistent whichever location you go to. Sometimes the fries are less than spectacular but it is what it is. The... place can get very packed especially at lunch and dinner times. The staff has always been super friendly but sometimes they aretaken aback if you haven't used their app to order and you're waiting on them. That being said I'm glad I don't have to stand inline to order and they come to me. Read more