Reviews for Chipotle Mexican Grill in Lakeland, FL
Hey Chipotle you should review your corporate policies because I asked for a quesadilla and the workers folded it like a... burrito, when I asked for them to fold it like a normal quesadilla they told me they would get in trouble bc it?s against corppolicy. When I opened my food, this is how they ?cooked? the meal bc it?s a burrito and no longer a quesadilla so the cheesecannot melt properly. I am more frustrated with the fact that corporate of Chipotle believes they can dictate they way in whichI eat my food. I also decided not to get any sides with my food and was still charged $10 for a cheese burrito. Also, updateyour ?Contact Us? page bc it does not load and I cannot formally complain to Chipotle myself. Read more
If you order from the app they will get it wrong. They are incredibly inconsistent in filling the online orders. 2 of 3... Bowles were very lite for what normally is in there and missing ingredients. Read more
Wow.. what happened to this place.. used to be my go to.. now it takes FOREVER to get your food. No mgmt helping the line move.... The place is filthy. They haven't had a working ice machine in at least a month. Coca Cola and Sprite machines were out andwhen I told the staff person she said ok they will get it. An hour later, I'm leaving.. settling for a drink I didn't like. Noutensils other than spoons. The lettuce has been brown for a month..prices increased but the food quality and level of servicedeclined dramatically... I'm done. Read more
I stopped in yesterday at 12:30 on a Sunday afternoon to pick up lunch to go and the parking lot was scattered with cars to... which everyone was standing out of or had their doors/windows down? when I went to walk inside I was informed by another patronthat the doors were locked!! You could clearly see that there were people inside working, just not letting anyone inside. How isthat even possible? You?d think they would at least have the courtesy to put a sign on the door like they do for everythingelse, since they?re always out of something! Seriously could have not been more irritating? to top it off they still allowedonline orders to which a friend of mine tried to do but when she got there to pick it up nobody would come to the door OR answerthe phone. But they took her money! Corporate could care less either, not even a sorry for the inconvenience! Apparently sheshould be thankful to get her money back in 3-5 business days?. Take your business elsewhere!! Read more
Visited a couple of weeks ago. My first and last time. Food is okay. Service and cleanliness is terrible. Every table was... dirty, as well as trash all over the floor. When I asked an employee about cleaning the tables so my wife and I could sit andeat, she replied which one??!!!??? Which one, how about all of the. There was only one other couple in at the time. Neveragain. Read more
The worst I've ever been to ,no spring mix Lettuce and the Lettuce I received was brown. Don't go to this one,I see why it's... slow Read more
This location has always been terrible. Disgusting floors. Tables not wiped down. Inside the kitchen, the floors were even... worse. They employees must be constantly stepping on food. My online order said it was ready in the app, but still had to wait10 minutes after the pick up time to get it. Once I did receive it, it was missing 4 items. FOUR. How do you even do that? That's half the order! They do have a handy chat bot that helped with the missing items, but I'm guessing that's a corporatething and nothing to do with this location. And they fixed missing half my order by giving me coupons for a future order. Dothey really think I want to go back? Read more
I really used to love this place but lately they have gotten really careless. I went in and ordered my food and some chips and... Queso. I get to my car and decided to taste a chip and it was stale, just very hard. I went back in and was handed another bag.This bag was worse than the first one. I just became fed up and left. As I got home to eat my food, the chicken was burnt andvery tasteless. Definitely my last visit there. Read more