Reviews for Subway in Lancaster, OH
I would recommend never coming here as a former employee. There is mold in the soda machine and the restrooms do not... consistently get cleaned except when I was there. They don't consistently make sure there is enough supplies to make it thru theweek let alone cleaning supplies for things such as the restrooms and the restaurant doesn't always get cleaned at night. Read more
We had the absolute best customer service! Even though this manager was all by himself and he had a long line of customers, he... stayed calm, patient and polite! Read more
Went in at 6pm was told by the guy he couldn't do any orders because he had a big online order. We would have to wait 20 minutes... or come back another time. How rude subway. Read more
Good food.Worker had to do his job in 90 degree heat because air conditioning was inoperable. I tipped him because he was very... nice. Read more
The guy does NOT change his gloves. Watched him touch cash after making subs and THEN CAME RIGHT BACK AND MADE A DIFFERNT SUB... WITH THE SAME GLOVES. Disgusting. Read more
Went in at about 2:45 was told by crew member that we have to wait 15 mins so he can do bread. Horrible customer service. So I... decided to wait. Went to find a chair and table to sit at and every one had food on top of them and the floor was sticky. Myfriend started his order and was interrupted by the guy making his sub to have my friend get in the cooler behind him to fetch adrink. This guy was unbelievable. Took a long time putting on gloves that were to small and they busted. Instead of replacingthem he continued to make subs touching his glasses, beard, unsanitary counter and the top of the toaster oven. A group of girlscame in after our subs were made he grunted and said he was closing the store for about 10 so he could catch up. Everythingabout this store looked gross and would not recommend anyone to eat at. Sub was under toasted and diet soda was flat. Read more
If I could leave less than 1 star, I would. I don't often leave reviews, but i felt compelled tonight. I have never, in my life,... been treated with such disrespect at a restaurant. The Subway next to the Speedway in Lancaster hit a new low for us tonight.Our family placed an online order at the same time as a family who is visiting with us placed theirs. We placed two separateorders and paid with two separate payment methods, as people do. There was a total of 6 sandwiches between the two separateorders, so nothing outrageous. We sent one person to go pick up both orders, rather than several different family members pilinginto the car to trek out in a snowstorm for some sandwiches. Upon arrival, we used the app to let them know we were there forour curbside order pickup but no one came out. After waiting about 10-15 minutes, we decided we had better go inside to see whatthe hold up was on our order. Inside, we were greeted by an absolutely rude young worker who admonished our designated pick upperson for cheating the system. She stated that we were not "allowed" to order more than 5 sandwiches in total and Subway's rulesays that one person cannot pick up more than one order. I'm not sure where this unwritten rule is advertised, but it certainlyisn't obvious anywhere that we can find. We certainly weren't trying to pull any fast ones with our local subway restaurant. Shetold us that "the next time we tried to pull this she would refuse our order." The sandwiches had now been sitting on a shelffor over 30 minutes and, had we not gone inside, would have remained there because this employee clearly had no intention ofbringing them out. Upon checking the two separate orders, it was then discovered that several things were missing from ourorder. Our designated pick up person went back inside to discuss this and the girl insinuated that we must be lying. She was"sure she put all of that into the bag." She had not. It took three separate trips into the store t Read more
This location has a high employee turn over rate and only ever one person at a time per shift. Expect a wait time. Also it seems... the employees can pick their own music to play in the restaurant and the volume is louder than it should be. Read more