Reviews for Bounce Kraze in Lancaster, PA
I was watching my daughter go down one of the bounce house slides, when she let out an ear piercing scream. I ran over to her... and her leg was caught IN the inflatable slide due to a foot long tear (that she did not create). Her entire body was literallyhalfway in this tear, she was hanging sideways by her thigh screaming in pain. I even struggled as an adult to get her out ofit, that's how insanely big it was. I totally understand that we sign waivers and what not, and if my child did a front flip orsomething crazy and caused her own injury.. but this is downright negligence. It caused an instant several inch bruised scratchon her leg and redness to her thigh.. How can you have such a beat up bounce house (which is 95% of your business) be up andrunning as one of your main attractions? I never thought as a customer to inspect the equipment, because shouldn't that be abasic daily task by the business? Especially with young KIDS?! This tear did not happen overnight, and even if it did, it shouldhave been repaired prior to opening this morning. Shame on the owners of this business. I would never take a situation out likethis on an employee, and she did the best she could with what she had to work with. She offered first aide and slushies. Sheeven tried to refund my money, but was only able to do so with a gift card. Like I would EVER come back there. Do better!! Read more
Today was our first time going to bounce kraze. To put it plainly, my son hated it? but to be fair he?s 1.5 and afraid of... everything. But my friends? kids all had a blast. I love that they have a preschool bounce on Tuesday mornings. It was so niceto not have to worry about big kids trampling my little guy. I also liked that they had a separate toddler area that had smallerbounce houses. This reminded me of Chuckee Cheese days with the arcade and tokens, but then of course the bounce houses were alot of fun. Seemed very clean and well organized. It was a bummer that I couldn?t bring snacks in for my little guy, but itseemed like snacks were reasonably priced at the shop. One thing I will say that I wish I though of is wear pants/leggings andhave your kids do that too! I went down one of the slides and got stuck and brush burned because my shorts kept riding up. Inoticed this happening to other kids too, but the ones with pants flew right down! Anyways, overall a good experience and I?msure we will be back once my child is a little older and braver! Read more
One of the most reasonably priced places in the county!!! Bobbie Jo was my hostess with the mostess! I have never been more... relaxed when having my kids birthday parry! Pizza actually tasted good! And my hostess was also training a new hire and stillhad everything under control!!! Five stars!! Read more
My 4 year old daughter had a wonderful time here. The staff were very pleasant and personable too.
Really fun, all my kids enjoyed it. There's a section just for little kids and I got a free band to bounce with my 2 year old!... Staff is friendly and quick :) My only issue is that when I made them aware of a rip in a bounce house that my daughter fellthrough, causing her to hit the floor headfirst, no signage was put up to prevent other kids from falling or climbing on thatbounce house and they seemingly had no ice packs or a first aid kit since the girl at the counter looked confused when I askedfor an ice pack and had to go ask what she was supposed to give us. We ended up with a few ice cubes in a bag, which is fine, itwas just a little alarming that she didn't know if she could give us an ice pack. No outside food is allowed, but my daughterhas a severe soy allergy. I called ahead to ask if they had food options that were soy free - the clerk said she didn't knowwhat soy was or if they had it in their food. So I asked if I could bring my own food and there was hesitation until I statedthat if she has soy an ambulance has to be called for her and was told I had to hide it if I did. I would, and still plan to,go back but not very allergy friendly and could probably step it up in the safety department. Edit: here are images of thetear. Read more
Had a great time, again, as this was our 3rd time there. Great place to take the little ones to get out the energy. Clean, they... are constantly patrolling cleaning the facility. I don't care for their French Fries, they are the coated kind and I dislikethem, however the kids loved them as they did the nuggets and pizza. Pizza is FANTASTIC! I was chatting with the owner and foundout they make it fresh, it's not frozen. Some of the best pizza in the county!! Read more
This is a great place for kids to use up all their energy bouncing & running. Very reasonable price for lots of hours of play.... One adult can jump for free with children under the age of 3 I believe. The staff are always very friendly and helpful keepingeverything clean. Read more
We had a great experience our first time coming to Bounce Kraze last year. My children wanted to come again so I looked online... to see if they were open Sundays - they were! They also advertised a Sunday evening family discount - $19.95 for four jumpersfrom 6-8pm. We waited till 5:30pm, made the trip, got everyone out of the vehicle, etc. When I explained the deal to the cashiershe said she was new and hadn?t heard of it. She asked her manager to come over. Her manager told me that it was an old deal andshe thought she had taken it down. I asked if she would honor the advertised price and she said they would not. There were noother deals comparable. At this point, my kids already had bracelets on and were ready to go. I paid over twice as much as Iwas expecting to pay for only two hours of jump time. Really disappointed with this experience. Read more