Reviews for A&W Canada in Langley, BC
Update: Sent email as requested 3 months ago and absolutely NOTHING happened. No reponse, zero concern. It seems like it's... perfectly fine to serve food that is unsatisfactory and not take any responsibility. Just ordered the Nashville hot chickenburger from the Willowbrook Mall location and paid $9.44 for JUST the burger. When I received it, the chicken was burnt andthere was greasy hot sauce all over the bun. I took one bite, it tasted disgusting. Took it back up to the counter, told thecashier that it tasted terrible and requested a refund. I was told that I can't have a refund just because I didn't like it,there would have to be something wrong with it. Huh? Overcooked chicken acceptable apparently. Unbelievable. No customer serviceanymore. Read more
Excellent service and quality. Food was served very quick in the morning.
Excellent service and quality. Food was served very quick in the morning.
Ordered the beyond meat burger and onion rings burger was good the gentleman who took the order was nice and polite
Ordered the beyond meat burger and onion rings burger was good the gentleman who took the order was nice and polite
This is the go to place for mall lunches for my granddaughters. I love taking them here.
This is the go to place for mall lunches for my granddaughters. I love taking them here.
Amazing! Best location ever! Regular lady in the kitchen always waves to me She makes yummy hot delicious food
Amazing! Best location ever! Regular lady in the kitchen always waves to me She makes yummy hot delicious food
The lady that works here has zero customer service skills. Always a scowl on face. Went for burger and kids meal for my 3 yr... old. Charged over $20.00!! Teen burger is now size of whopper jnr. Also onion rings were burnt and she also charged 1.58 on topof everything else for mayo packs for me and my kids fries. Sufficed to say, food=burnt/small - price= high and customer service= poor. Not going here again. They suck. A&W you charge that much, shrink your food, serve it burnt and ask for more $ forcondiments and then bad customer service on top of that? Shame on you. Read more
The lady that works here has zero customer service skills. Always a scowl on face. Went for burger and kids meal for my 3 yr... old. Charged over $20.00!! Teen burger is now size of whopper jnr. Also onion rings were burnt and she also charged 1.58 on topof everything else for mayo packs for me and my kids fries. Sufficed to say, food=burnt/small - price= high and customer service= poor. Not going here again. They suck. A&W you charge that much, shrink your food, serve it burnt and ask for more $ forcondiments and then bad customer service on top of that? Shame on you. Read more
Manisha is always helpful and extremely nice. She even remembered my order. I would give her 10 stars if i could. Manisha is the... best!!! She makes me want to go to A&W everytime i feel hungry. Read more
Manisha is always helpful and extremely nice. She even remembered my order. I would give her 10 stars if i could. Manisha is the... best!!! She makes me want to go to A&W everytime i feel hungry. Read more
Went here yesterday around 130pm and I was the only person in line. The cashier was so slow literally took 20 minutes to take my... order and hand me my items. Once I received my items I met up with my kids and wife in the food court and we all realized thatthe teen burger patties were old. It was so hard to bite into the patties and the fries were cold. At this point my wife was soannoyed she threw out the food and went to OPA and got delicious fresh food. Our kids love A&W and we have never received a badburger or cold fries but this place was horrible. I will not be returning. Read more
Went here yesterday around 130pm and I was the only person in line. The cashier was so slow literally took 20 minutes to take my... order and hand me my items. Once I received my items I met up with my kids and wife in the food court and we all realized thatthe teen burger patties were old. It was so hard to bite into the patties and the fries were cold. At this point my wife was soannoyed she threw out the food and went to OPA and got delicious fresh food. Our kids love A&W and we have never received a badburger or cold fries but this place was horrible. I will not be returning. Read more
Update: Sent email as requested 3 months ago and absolutely NOTHING happened. No reponse, zero concern. It seems like it's... perfectly fine to serve food that is unsatisfactory and not take any responsibility. Just ordered the Nashville hot chickenburger from the Willowbrook Mall location and paid $9.44 for JUST the burger. When I received it, the chicken was burnt andthere was greasy hot sauce all over the bun. I took one bite, it tasted disgusting. Took it back up to the counter, told thecashier that it tasted terrible and requested a refund. I was told that I can't have a refund just because I didn't like it,there would have to be something wrong with it. Huh? Overcooked chicken acceptable apparently. Unbelievable. No customer serviceanymore. Read more