Reviews for Dunkin' in Lansdale, PA
Even one star is too much! I went to get a coffe,and 2 boston cream! I ordered at the kiosk and i was waiting for my order to... get ready! First they gave me the coffe,and i was waiting for my donuts, but they never gave me the donuts! So i asked for them!They told me ? oh we don?t have donuts ? i said can i get the refund for the donuts ! The started talking in their language?indian? and no one was coming to assist me! So i had to ask them again,if someone can help me to get the money back because ihave to go to work!! So finally someone came to give me the money back,but while he was helping me,the other employees waspointing at the trash then looking at me,and keep laughing and joking in their language! Very rude! This is not how you treatyour customers! It?s such a shame and bad image of Dunking Donuts ! Read more
Three attempts to make one drink, AFTER having my payment method rudely snatched out of my hand. And to think, this was my... attempt to give Dunkin another try from the last poor experience. Thanks for reminding me why I do go to Dunkin anymore. Read more
I asked for 2 turkey sausage wake up wraps. They gave me pork. When I asked if they could check again if it was turkey or not... they walked away and ignored me. When they came back to the drive thru he said I don?t remember if it was or not and continuedto ignore me after that. Horrible service Read more
Love the products! However, the tops on the coffee sizes are often missed matched, causing multiple spills on clothing, the car,... and burns on the hands or in the lap. Hopefully, these customer service errors can be corrected before someone is seriouslyinjured. Read more
This location has definitely improved on speed and friendliness. I went there around lunch time which was no it busy. The staff... was quicker and nicer. I pulled to the drive through window and was actually greeted. I paid promptly and the staff said have anice day. DD has basically the same menu everywhere but they don?t carry as much as other spots that have a higher demand. Drivethrough is easy, entering and exiting is simple turning either way. I haven?t been inside yet to see the cleanliness orlayout. Overall it was a positive drive through pick up. Read more
Frequently gets your order/drink wrong!!! But today was the icing on the cake... they didn?t put sausage on my sausage egg and... cheese sandwich!!! Read more
I work next door. I would love to have a Wawa this close but I've grown close to the Duncan crew. There hard working and very... helpful. I always get a smile with a few nice words. The coffee is ok but the donuts can't be beat. Read more
I wish I could give a negative star rating. My girlfriend was in Dunkin before work at 6 am. She ordered a coffee and two donuts... and unfortunately they did not have the donuts. I guess it was not delivered. What amazes me is that, they did not wanted togive her the money back. When she asked, the owner acted as if she will forget and leave or tell them it is okay. They startedtalk in Indian and they pointed at the trash can and they made a joke and laughed about it, like they should serve trash to her,what ever they were saying, it is very offensive. It took 10mins for the manager/owner to do something about it. What ishappening to customers service and satisfaction? Dunkin headquarters should do something about this immediately. Read more