Reviews for BIGGBY COFFEE in Lansing, MI
UPDATE: Major staff change; management firing shift leads before they can complete their two weeks; all culminating in this... location being unable to stay open during its usual business hours for over a month now?? actually stopped at the Fowlervillelocation this morning for faster/accurate service? This is literally the BEST Biggby I've EVER been to! The staff is wonderful,warm, and welcoming. The coffee is ALWAYS hot & fresh and I've never had an issue with my order. Each day when I come in I geta, "Good Morning, Ms. Demi." accompanied by a warm smile. This morning when I grabbed my usual, I noticed one of the baristasactually measuring the temp of the coffee before discarding an old pot. I made sure to express my appreciation as I've neverseen that before and find it amazingly courteous to the customers. There have been more times than I care to count that I havegotten lukewarm coffee from a coffee shop. The fact that the staff there cares so much and wouldn't serve a customer anythingless than what they would serve themselves, is a breath of fresh air! There is a Biggby within walking distance of my home(Fowlerville), but I happily drive past and wait until I'm in Lansing to purchase from this one as the difference in service andbeverages is night and day. Thank you for taking pride in your job. Read more
Still closes early due to short staff. There?s not enough space to order at the front counter, space fills up fast. I use to... like Biggby, sad. Read more
My drink was made with whip cream even though I specifically said I didn't want any. When I mentioned this, the barista ignored... me. I also had to repeat my order twice; I guess she didn't get it the first time. I used to love this location, now I'm not sosure. Read more
This is by far THE BEST location I?ve ever been to?it?s not too busy, and the staff is warm and inviting. The young lady that... helped me today was very friendly and is worth her value in gold! In todays world, it?s so difficult to find good employees, letalone good customer service, and this place had both! Whatever management is doing to attract and keep good staff, keep doingit! I will be back! :) the vibes are awesome here! Good people~ Read more
I used to really enjoy Biggby, but they have become so woke and toxic in their agenda messaging, it's become unbearable. This... swerve to the far left has resulted in a horrific staff, rude and arrogant as if it's my privilege to be a customer. You can'teven get a refill on a coffee anymore, aren't coffee refills what coffee shops are all about ?? Read more
The staff were really nice. And the coffee was AMAZING!
Amazing staff, they are friendly and after a few visits remember you. Always great coffee
I love the minty green tea hot. I only wish they wouldn't prioritize complicated door dash orders ahead of simple in-person... ones. Read more