Reviews for Dunkin' in Lansing, MI
This has been my closest Dunkin? for years and I leave disappointed like 9 times out of 10. It?s been going on so long that it?s... definitely poorly run by management. Every time I have an issue with my order it?s a different employee. The location isfrequently understaffed, and it seems like the staff are often poorly trained. I?ve had drinks messed up, received sandwichesthat were still fridge cold inside, and even received a completely different order from what I placed when I was the only personin line. I don?t know why I bother going here to get food, I always end up regretting it. Read more
I would give 0 stars if i could. I understand the slow service because they are short staffed but they were completely and... utterly rude. no costumer service skills whatsoever. they didn?t have any bread so i ordered a muffin with my sausage egg andcheese but it came out completely burnt. i ordered a frozen coffee with vanilla and cream and there is no coffee in my coffee?the drink is completely white. not one person said a word to me at the window or told me to have a good day Read more
Worst Dunkin ever i visited, i ordered Hot pumpkin spice latte. they gave it in lukewarm when i complained they made another... which is worse than first. then they made third one which is even worse. Also people working there comments on the back andlaughs at customers. I ordered 1 hash browns but they charged me for 2.when i informed about that, rep was looking at me like imade a mistake. she didn't even tried to fix . Read more
I ordered my food which wasn't prepared by the time I got to the window so I was able to see my food as well as others prepared.... The cashier took my money with gloves on might I add and then proceeded to make my food and other meals with the same gloves on(without utensils). She was using her gloved hands to pick-up each item and prepare the sandwiches. I brought it to herattention and requested her to remake my meal with different gloves or give me a refund. The cashier immediately told themanager that I wanted a refund. She didn't offer to change the gloves to remake the order. The manager came and nicely gave memy money back. I wouldn't recommend due to unsanitary environment. Read more
I Wouldnt order anything but coffee here. This was what their version of avocado toast was, very little care in this... operation. Its unfortunate but you live and you learn. I wont be coming back Read more
I ordered a cocoa mocha, but they forgot the whipped cream and straw??? It tastes like burnt ash, no flavor. There's a brown... substance collected at the bottom of the cup, which I'm assuming is the chocolate drizzle that's supposed to go ON TOP of thewhipped cream (that they forgot about). I also ordered 12 donuts and the strawberry frosted ones look a month old, were stale,and had a sour taste. Don't recommend. UPDATE: It's been an hour since I wrote this review, and I barely drank half of thecoffee, but my stomach is bubbling/making weird noises?? Please do NOT come here, for the sake of your own health. Visit Biggby,Starbucks, or a different location if you're looking to get coffee. Read more
This is by far the worst run Dunkin Donuts location I have ever experienced. 5+ minutes per car, regularly mess up my order and... almost always out of several items including large and medium cups. I would give 0 stars if it were possible. GET IT TOGETHERMANGEMENT OF THIS LOCATION! Read more
It was probably my best experience at any Dunkin which unfortunately doesn?t say much