Reviews for Pancheros Mexican Grill in Lansing, MI
This location is a mess. I came in yesterday and experienced several issues. First I got barely any rice in my ?bowl?, a... seriously skimpy portion. Second, they were out of black beans so I settled for pinto. Third I asked for queso on the side andthe employee immediately put it on the rice. Fourth, when it was time to pack my bowl to go they apparently were out of lids sowrapped it in ill-fitting aluminum wrap without warning me. I forgot they had wrapped the bowl instead of putting a top on it,so it ended up spilling into the bag on my way home. I was able to salvage a little bit of it but not much. Super disappointedand won?t be going back. Read more
Hit or miss, when it?s good it?s extremely good, when it?s bad it?s awful. Not really sure why such a break in communication... with this place though. Apparently this last time we ordered they had burned their beans. I had crunchy bits of charcoal in mydaughter and I?s burritos. I called to complain but was told there was no manager for the day/ night but they wrote them a noteand they would get back to me. Still haven?t heard from anyone. Won?t let me post the video of me searching through the burritoand pulling out pieces of beans/ charcoal and breaking them between my fingers and drawing on the wrapper. Sorry Read more
Super good! 2 tacos great value and delicious. Have not been here for a very long time but that is going to change.
The tacos are great. The menu is simple, they don't offer a lot, but it's all good and delicious. Can't really make a bad... decision. The staff here are friendly. Read more
Quality has gone down in recent months. Just make sure to check orders before leaving. & if you order chips make sure you have... them.. Food can still be DOPE but little stuff like forgetting chips or not draining any of the ingredients before putting themin your food happens pretty often. Their app is cool, but they use Doordarsh for deliveries. Read more
This place is an absolute joke. Every time I show up they're out of some major ingredient. Last time it was tortillas, this time... it was CHEESE, LETTUCE, and all vegetable except jalapeños. The work station looked dirty, with food strewn about like ithadn't been wiped down all day, and of course, the rude employee working behind the counter didn't even tell me about themissing ingredients until after he was halfway through making my bowl and too late to stop. Acted like I was insane for evenasking. I paid $8 for a bowl of rice, beans, and meat. Awesome. How do you mismanage a fast food restaurant so badly that youfrequently run out of the MAIN ingredients in your food, mid-day? How do you keep customers coming back when your service issubpar and your restaurant is unclean? I can answer the latter: you don't. I'll be taking my business elsewhere in the future. Read more
Food was good, they didn't have adequate change so opposed to asking for a different form of payment they just short change you.... Ordered chips and queso, bag wasn't even 1/4 full. Cashier response, is what it is. Read more
Came in, wasn't busy when we got here, only ones in line with one person already sitting down, waited 2 minutes before we were... acknowledged. Service was slow and workers unkempt/disheveled. Read more