Reviews for Red Robin Gourmet Burgers and Brews in Lansing, MI

Went here to celebrate my birthday dinner with a friend. Our server Erin was AMAZING! She was very attentive and friendly, we... never had to ask for a refill, she just went above and beyond. Had a wonderful experience with her. I had the clucks and frieswhich were amazing. Highly recommend!! Read more

Burgers are generous portioned and the smoked bacon is amazing. I love the onion rings along with the dipping sauce. All Burgers... come with bottomless fries but if you want to have onion rings, while they are not bottomless there is a small up charge. Theyhave several good kids meals. The only reason I did not give this experience five stars is because the salad my granddaughterordered from the children's menu had an odd chemical taste. She chose not to eat it. She said the ranch they brought to go withthe salad was amazing. My husband enjoyed the bottomless fries as usual. It wasn't too loud and it wasn't too quiet. Ourwaitress was very friendly and helpful. Read more

Went here yesterday for my birthday dinner with 10 others and didn't have a good experience! I ended up having to go fill my... own pop after waiting 25min because she didn't come check on us often. I ordered fries with my meal that i never received ireminder her 3 times and still didn't get any. Read more

Service there was a nightmare. Granted, I showed up last to the party I was with, but they would have mentioned that there was... someone else coming. Ordered a burger, and I guess they're options are either well done or raw. I asked for a little pink, andgot basically a live cow for a burger. I had no utensils, no napkins, and no refill on my drink. I HAD TO GO TO THE BATHROOM TOGRAB PAPER TOWELS JUST SO I CAN CLEAN MY HANDS FROM THE SLIMY PINK BURGER! Our server almost had no care to come back and ask ushow we were doing. But, she did manage to come back one time before we got our bill. The people in charge are either obliviousto the care some servers have, or take no pride in their job. Hard to believe that it takes one customer who has to grab towelsfrom the bathroom for our server to realize that I didn't have anything. If Google had a zero star function, I'd click it in aheartbeat. I'll take my chances eating at Wendy's or McDonald's or Burger King with the price/quality they all have combinedover "PINK ROBIN." At least next time (if there is ever a next time,) I'll be sure to choose the "not raw" burger ???????????? Read more

Waitress was great, she was very attentive and helpful. Checked on us multiple times. Food came out quickly. My mom's food... wasn't made the way she ordered it, they promptly took it back and remade it for her. The manager brought it out to make sureall was well. I also noticed the manager was very attentive to what was going on in the restaurant, she was visible and constantly observing what was going on. It was a wonderful visit! Read more

Bar tender Eddy was fantastic totally took care of every detail and offered ideas to switch up out orders to better occomodate... us even saving us a couple bucks. She was a 10 for sure. Great personality for the job and the skills to match we were verypleased with our meal and service. Read more

We chose these restaurant to have a sibling get together. I drove from Redford Mi. Staff was very nice, polite, friendly. Our... waitress was nice to us every offering to take pictures of us as a group. Read more

We waited about 40 minutes for our tables. We were a party of eight, but social distancing made us two parties of four. The... waiter was very efficient and pleasant. The appetizers came out really fast, the food was served in a decent amount of timetoo. The restaurant was clean and properly social distanced, gaps between seats were taped, masks required. The food was allvery good. Everyone else got burgers while I got the clucks and fries. I was satisfied with my portion of chicken, but I felt Icomparison to the burgers and the price of the meal that the chicken meal should have been 6 pieces not four. Read more