Reviews for The Burger Experience in Lansing, MI

The people answering the phone informed me that the Burger Experience is their online business. I ordered a promo on UberEATS... for a buy one get one burger. I only received one but the receipt clearly showed two. The manager simply said "oh, I never heardof that promo before" and "we can't do anything please contact uber". This is clearly a cash grab business that offers nocustomer service or help when they make a mistake. The worst part is that it probably effects the employees who have to dealwith this extra "online business" and the tips of the drivers trying to make a living delivering food! Smokey Bones and TheBurger Experience have lost my business. Read more

Worst burger I ever had. Burnt the 1st bun & burger. Had to go back up & get another & it was burnt too.

They had a special on Uber Eats and claimed they were ?sold out? of the buy one get one burgers at 3:30 pm. So youre telling me... the only thing they make (burgers) could not be made. Absolutely awful humans. Read more

One of the best places to get a hamburger and I love the onion rings with Cajun seasoning

I have never had such terrible luck with a restaurant, it?s like the employees don?t even bother reading the whole order and... throw on what they think you want. I continue to order it because my son loves it and I let him pick lunch as a treat but in thelast several orders I have had raw onions in place of the sautéed ones that were advertised, my drinks were completelyforgotten, I continually ask (and pay for) the xtc sauce on the side and never receive it, and today the mushrooms were left offof my burger, did not receive the side sauce I orders, and forgot straws- that?s just basic things that shouldn?t be forgotten.This place is honestly a joke, I?m not sure who they?re employing there but I think it?s time to stop coming to work high. Read more

Was skeptical about ordering from a ghost kitchen but I'm so glad I did! Burger was cooked perfectly and a slight smokey flavor!... Very impressed! Read more

One of the best burgers I?ve had from a restaurant. I ordered the classic cheeseburger, under customize I clicked no onion, they... skipped everything and just sent burger patty with cheese on the bun. I will say the burger was cooked perfectly and the frieshad a little smoky flavor to them. Best ghost restaurant burger so far! Read more

It's a ghost kitchen operating out of Smokey Bones.