Reviews for Bob Evans in Laurel, MD
I want to this location September 17, 2022 with my daughter there was a baby roach in our food I called customer service and... corporate office the lady was very rude her name is Ms. Mary she would not let me speak she was very aggressive and very rudeand didn?t have any compassion or understanding what my child been through after eating baby roaches I would never in my lifeever step foot in Bob Evans. And they will NOT let me do a clam with their insurance!!! Read more
Great service..I went in the morning for breakfast and the customer service on the day shift was amazing!!!! Food was decent.... Nothing to complain about this go round! Read more
First visit Saturday Morning. 8:35 I was seated immediately by a very pleasant young man with an accent. I ordered coffee to my... disappointment one of the creamers in the bowl had old food stuck on the side strike one. I asked the young man to please removeit he did immediately and apologized The waitress was a bubbly older lady my food came out every fast and was hot 2 eggs baconhome fries and hot cakes. Food was fine with exception of the pancake they were way too moist battery. Over all experience wasokay. I do not live in Laurel I would not make a special trip to come here again. But kudos t I the young African American manwith the accent. His customer service was over the top. The waitress was nice too. Read more
0/10 honestly! WOULD ABSOLUTELY NOT RECOMMEND! HORRIBLE CUSTOMER SERVICE from Management to front line staff. I am speaking as... a Human Resources professional. I walked in today to place a simple carryout order. Paid and the receipt showed my order wascorrect. Drove 20 minutes home and realized that NONE of my sides were in the bag. I was not initially upset because theentrée was there, however I decided to make a call just to inform Mgmt. Again, not expecting anything because I certainly wasnot driving back. I was in for a rude awakening. 1st call- Young lady answered and said "Bob Evans, please hold." I held formore than 10 minutes and someone in the restaurant HUNG UP! I called back. The same young lady answered rudely, so I asked tospeak to the Manager. The male Manager picked up and before I could get a word out he went into a FULL BLOWN TIRADE about beingshort staffed and there being only 3 people working. I asked him to calm down and allow me to speak. I explained the incidentand he got angrier yelling "Ma'am there is nothing I can do!" I told him a simple apology, courtesy and professionalism as aMANAGER would suffice. He slammed the phone down and the young lady came back apparently confused asking me about a deliveryorder. I told her that I was just speaking to her Manager about my incorrect carryout order, and asked if she would give me hisname. She hesitated and said Bryan or Brian Jones. Btw... I doubt that is his real name. This staff could benefit fromintensive customer service and possibly anger management training. I am very disappointed as I was a frequent customer, butdoubt I will return anytime in the near future. Read more
I will no longer order from this place. After I got home. I order 2 meats sausage and ham, do you see any sausage??? Crazy that... you have to double check behind people that r getting paid. Look at the home fries. Price of food is going up lack of serviceand reliability going down. I ask for my meal to be taken off the bill. Read more
Great little breakfast stop. Clean rest rooms. My wife, two children and I ate for $40. The food is very good IMO. ... Comparable to IHOP. There was no milk for the coffee, only half & half, but we got there the minute they opened. The servicewas great and there was no wait. We will definitely be back. Read more
The food was really good here. The portions were big and most of us at the table couldn't finish our plates. The strawberry... pancakes were amazing. The caramel mocha coffee was real good too. The service was real fast and the servers were real nice. Iwould highly recommend. Read more
This was a fantastic place for breakfast! We had a group and the waitress did a great job making sure we had everything we... needed. Amazing service and amazing food. I had banana nut pancakes with bacon and house fries (basically fried potato cubes)with scrambled eggs and devoured it. Read more