Reviews for Buffalo Wild Wings in Laurel, MD
It is the worst customer service, yesterday Friday(Oct 21), I went with my wife to the BWW in Laurel, MD. There were barely... three employees, FRIDAY!!, the one who seemed to be the manager only left the office once. The place had around 7 tablesoccupied including a group of at least 10 people at the bar. Super slow, I waited almost 25 minutes for a beer, NEVER get it,when I went to the bar to ask, the employee only told me that this was chaos, she told me I had to wait, but I saw that otherpeople went to the bar and she served their drinks. The manager, if you can call her manager, never came out to help heremployees. This place has changed a lot since the pandemic, if you are ready to wait a lot for your food, go ahead, otherwise Iadvise you to go to BJ's, which is on the other side of the mall. This store has poor management, I don't blame the waitressesthey did what they could but the manager has no idea how to run a place. Read more
Our nice waitress, Flacca, was running the entire restaurant! She was fully running the bar, waiting on at least 8 other tables,... and still made sure to check back on us. I have given three stars simply due to the fact that this location is making one workerdo far too much. However much she is getting paid is not enough! Read more
Sometimes dining out is more than about the quality of food. More importantly, it is about the service. Malik made our... experience great. From the time we came into Buffalo Wild Wings, Malik worked his azz off. Wiping tables, situating chairs, andmaking sure everyone was personally attended to. He was very courteous, geniune, hospitable, gracious and kind. You could tellhe cared about the work that he orchestrated at Buffalo Wild Wings. He went out of his way to make everyone feel at home andcomfortable. At one time, we stopped coming to BWW because the service lacked terribly. Now, because of Malik, we will be comingback to Buffalo Wild Wings. The food is great, but what good is great food without matching great service. Nowadays, greatservice like Malik's service is hard to find. Thank you, again, Malik. Read more
Really good wings and onion rings. Need to offer a single burger as well as the double. The burger as really good but the... double is too much meat for some of us. Our servers were very nice too! Read more
This has to be the absolute worst location in the entire DMV!!! The service is below 1 star! I came here with hopes of having... dinner with my family. The server for my section didn?t acknowledge me. She made sure she avoided eye contact, I sat for over 20minutes and no one greeted my table. I found out that the sever for table was ?FLACCA? an irate / jittery being. Her deliveranceas a hospitality worker is aggressive and offensive. I will not be patronizing this location ever again!!! Management and staffare beyond tacky and unprofessional! This location needs to be avoided if you dislike disappointment !!!! Read more
Overall disappointed. Went at 5 for happy hour. Ordered a drink that had a $10 menu price. Glass was full of ice and drink... only filled half of the glass. When I mentioned it to the bartender she said we're corporate and it's how it's supposed to bemade. I responded politely that a $10 drink shouldn't be a glad full glass. She begrudgingly added to the drink. I alsoordered mozzarella sticks, after am extended period of time I asked another bartender if my order had been put through... Shechecked and it hadn't. Once ordered they came out pretty quickly, i then asked for more marinara sauce since what came with theorder wasn't enough. I expected it would come pretty quickly but it didn't. By the time it came out the sticks were cold. They must have been dicing the tomatoes. Overall not an overly thrilling experience for only having 4 people at the bar and amostly empty dining area. Service should have been impeccable. Read more
We gave them another try since the last time bad service experience, today I ordered a pineapple Mojito, and it was tasteless ,... my husband ordered some chicken wings, they look good but when we started eating, it was cold and tasted like they cooked themlong time ago So it was my last time at this location Server was nice but still not going back NOT RECOMMENDED! Read more
Absolutely horrible experience. Went there for lunch with my daughter. When we walked in, we stood at the hostess desk for like... 5 minutes with no one acknowledging us, despite them seeing that we were standing there waiting. I finally threw my arms upwhen an employee looked over in our direction and she waved us to go towards the bar. At that point, we should have just left,but decided to stay. The server was very rude. I kept having to ask her to repeat herself as she wasn't speaking loud enough andwas mumbling at times, and she appeared annoyed that I was asking her to do so. She got our order wrong, as there was an extraorder on our receipt. Our order was brought out separately. While my daughter's order came out in a reasonable amount of time myorder took about 20 minutes extra. I ordered my wings with dry seasoning and they were overly doused with the seasoning makingthem difficult to enjoy. In addition, part of our order never came out as she never put the order in. I even overheard thepeople at the table behind us complaining that their order was incorrect. Here's the kicker... She kept coughing and was notwearing a mask!! I didn't observe this until after I finished eating or I would have just walked out. I will note that she wasquite friendly with the men sitting at the bar. Will NEVER visit this location ever again!! Oh one last comment... I overheardthe manager on duty telling some customers who came in as we were leaving that they are understaffed and don't generate too muchbusiness at that location. Well, with such $hitty service, no wonder why. NEVER AGAIN!!! Read more