Reviews for Firehouse Subs Laurel Shopping Center in Laurel, MD
It's a good place for lunch, nice sized portion for a sub. Serves your basic needs for eating. The parking lot can get kinda... tight so be aware. Read more
The subs here were great. Six people, six different subs and everyone enjoyed their meal. The workers are really friendly. We... will definitely be repeat customers. Read more
I know Firehouse subs is the last place that really needs a review, but I feel compelled to say how great this location really... is. I ate here just about every day!. The staff are great; they are extremely personable and remember you and your order. Theplace is always clean and the ingredients are always fresh. I've had some pleasant experiences at Firehouse subs, but this oneis always top notch. Good customer service and great new professional management.They are knows, how should taking carecustomers! Please visit! Read more
The cashier who sadly turned out to be the ?manager? Shanda was very rude! I?m not sure what example she is setting for her... staff by yelling at a customer. I was rushed into ordering after clearly struggling. I had never been to a Firehouse Subslocation before so help would have been nice. Instead of giving helpful suggestions the ?manager? quickly rambled off ways toorder my sandwich. Even though I was the only customer in the establishment I felt rushed to order and forgot to order a drink.I went back to the register and shared with the ?manager? I forgot to order a drink and she lost it. Yelling I asked did youwant a combo. I?m not sure why she was so defensive when I clearly stated it was a mistake on my part. She went on to tell mehow loudly she talks, patronized me by asking ?was I having a good day?, threatened to withhold my drink, and told me I couldnot eat in the establishment. On top of all of this foolishness, she threatened to call my employer (I was in uniform) as well.I replied I would report her as well and she proudly yelled out she was the manager! I have never seen a manager proudly lackcustomer service skills and self awareness. I will not be returning back to this location, I truly feel sorry for the staff whohas to work under her ?direction.? I can only imagine the disfunction they may experience. Read more
I am giving three stars because they didn't respond to phone properly, but there Cajun sub is very delicious
First time at establishment? I had a coupon that brought me in. I was able to render with no issues. However, I had to use the... restroom and the restroom has a sign stating for staff only. the sign says ?please proceed to the available restroom forguests?. I asked about an available restroom and the cashier rudely told me there is no restroom. I asked about otherestablishments and she said she doesn't know. I don?t understand how this is an establishment where you can sit and eat, but youcannot use the restroom. I feel like every store run ?due to COVID? down to the ground. First and last time at thisestablishment. Probably won't even eat the sandwich because the lady who took my payment also helped make my sandwich and didnot wash her hands. (they were fully staffed and did not need her to help). Y'all worried about bathrooms but what aboutcross-contamination? That's a big health issue as well! Read more
Subs r good. However I called to return my order bc I didn?t request for my sandwich to be toasted. I was at work when I noticed... so I called prior to me arriving 2/3x but received no answer. I drove back to firehouse only to see they weren?t busy at all. Nocustomer was inside the store. I gave the manager my receipt and asked her if they could remake my sub but please don?t heat it.I asked y didn?t she as the manager (cat) didn?t answer the phones (she had no explanation) I called while I was there thevolume was very low & their was still no one answering phones. LAZY MANAGER -TODAY IS JULY 30 @11:54 am Read more
Spicy meatball is bomb (it always hits the spot) The PRIME RIB (don?t waste your time) it was just a cheesesteak sub & looks... nothing like the picture. Customer service is always great & when ordering online my food is quickly prepared & ready for me topick up! Read more