Worst service we have ever experienced. A couple of weeks ago, we placed an order with our local subway (Leamington's Talbot st...
location) through the subway app. (two orders to be specific, since we were ordering for 7 people and you can only add 6 substo an order). When the order was almost ready, our teenage sons and preteen daughter went for a walk to pick up theorder.
When they arrived, only one of the two orders were ready. (no biggie) When told that there should have been a secondorder, the employee rudely told them there isn't a second order and they didn't know what to tell them. My kids called my wifewho gave them the second order number. The disgruntled employee groaned and suddenly "found" the second order. As they weremaking the last sub, the employees, at a volume loud enough for my kids to hear stated "the lady who ordered must be really fatto need 7 subs". The employees standoffish attitudes, snide remarks toward my kids and their mother as well as their overalldemeanor upset my daughter and made her feel uncomfortable to the point that she went and waited outside.
When they returnedhome and told my wife what happened, my wife filed a complaint through the contact us form of their website since that was theonly option aside from going to the restraunt and complaining to the employee who made the comments.
The next day, we receiveda sweep it under the rug type reply from someone representing the local stores with an apology that felt more like a cookiecutter non-apology apology. Which seemed to focus more on the technical glitch that caused the delay in the second order asopposed to the employees comments and behaviour. This was followed by a statement that they strive to craft sandwiches in apositive environment and would use this as a teaching example. The whole reply felt very generic as if with a little tweaking,it could be used to reply to every complaint without actually admitting fault.
While I understand that ever