Reviews for Swiss Chalet in Leamington, ON
My wife ordered a quarter chicken dinner, the dinner, served cold. My wife refused me to make a complaint. Disappointed.
The only thing worse than terrible service once, is it happen twice! The General Manager was asked to follow up with me 2 weeks... ago, that still has not happened. When I picked up my family's take out meal, the Swiss Chalet sauce was missing. The mostimportant thing is the sause, that is why I went. I called the store directly and spoke with a man who informed me that he isvery sorry and would take my name and number to ensure the next time I go there will be a $15 credit for the mistake. I thankedhis and a few days later I went back. When I gave my information I was told it could not be found in the book. I informed thewoman of what happened and asked if she could please contact her manager to resolve it as this was there chance to make it rightafter the first mistake. I was told that the manager said if it not in the book she doesn't believe that it happened. I wasappalled that I would be inconvenienced again and made to feel like I was lying about 15$. I cannot believe the manager did notfix it on the spot. I then asked for the General Manager to take my information again and call me so I could provide feedbackand resolve the terrible experience twice. They have yet to call, it is clear to me that the reason why the staff pretend tomake things right is because they know the General Manager will not follow up and they will get away with providing a poorexperience. They have no problem leaving things that are paid for out of the order, lying about fixing it and making you feellike a loser because you are asking for the 15$ credit they offered for a mistake they made. It is clear that the leadership inthe store who I think is the owner has no care for the customer and is the reason the staff don't care about what happens to thecustomer. Terrible experience over all twice!!! Read more
ordered 100 bucks worth of food .All of it was no good especially the fatty, slimy rib meals I got. Called and ask to speak to ... a manager , the girl who answered claimed to be manager, but then told me I had to call back the next day to speak to amanager ,when I stated my complaint and that I wanted a refund on just he rib meals,.When truly a refund for the whole orderwould be appropriate,due to the lack of quality . Read more
Just came through drive through and ordered from swiss chalet then ordered a small side salad and she charged me 6.00 and told... me because I ordered swiss chalet I can't order Harveys ... brings out salad and it's the same size as Harveys side salad ...what a rip off. Rude customer service and not only rude but they never have food ready always have to park and wait ...changing to another place to buy my chicken ... they can go under like the last one in Leamington as far as I'm concerned. Read more
"Got Sick!" The 1/2 chicken dinner (incl. baked potato) plus add-on garlic green beans seemed wonderful but about 6 hours later... in the middle of the night I had to give it back via both ends to the toilet as I had incredible cramps and an upset stomach. That having happened, I felt much relieved and have had no further issues feeling 100% good the next morning except for losing acouple hours of sleep. I had no symptoms of any ailment before or shortly after eating. The food seemed good, was hot, and Iwas happy, to have eaten it, for the short while. Moreover, the current Swiss Chalet advertised special of chicken with shrimpwas not available because they were out of shrimp! It will be a long time before I dare buy anything again at this LeamingtonHarveys/Swiss Chalet location! Update, now several months later have given this S.C. another chance and we went in to dine giventhe lift of restrictions. The place was very clean, safe, and comfortable. I have upgraded my rating to 4 stars from two. TheFestive chicken dinner was awesome including the mashed potatoes and pumpkin pie. The only issues were of perhaps being low instaff and maxed out as several minor items were not provided with the dinners - no rolls, no dressing for the salad, condiments,but were provided as discovered. Did not order the garlic green beans this time just in case!!!! LOL Read more
I ordered online and went to the drive-through window to pick it up. After i paid the order I was expecting to see my food bag... however, the window was immediately shut as if the deal was done. Thought they might forgot my meal so I said ?..my food??,which met with a load shouting ?will give it to you!!!? and the window was shut again. Returning to my hotel I found the drinkand side dish were missing from the pack. Went back to pick them up but met with a stone-faced staff at the window. I felt I wasnot welcome there. Read more
Swiss Chalet has nice seating for families, Family Pack BBQ chicken pack for 4 adults is great value. 4 side dishes to choose,... we usually take 2 Cesar salads, baked potato and sour cream and 1 fries. Free cups for water, they use paper straws now, righton. Family filled up for $29 plus tax. Great. Read more
I ordered progies and a side garden salad. When my food came to my table i only had plastic utensil to use. Then took my ranch... dressing and begin to put it on my salad, noticed it didnt look right so looked at the expiration date and it happened to beexpired back in july this year. So i nicely asked for a new salad. Then i get the new salad with new dressing and right away ilook at the date on the dressing and this time it was expired sep of 2021. So i went back up and asked for a refund for my saladcause at this point i was turned right off. Couldnt trust any of it. As we ate we watched all the employees doing there job.Such a horrible place to go. Such a waste of money. Read more