Reviews for Papa Johns Pizza in Lebanon, TN
We had a large delivery, it was delivered quickly, the pizza was good. The cinnamon bread was very good. There was one issue... with a non traditional pizza. This location fixed it promptly and threw in some extras even though it wasn't necessary. Thedelivery driver was also very professional and efficient! Read more
This place is garbage. Late orders. No show deliveries. Leaving orders on wrong doorsteps. Garbage.
2 hours for a cookie pizza to be delivered. I called and asked what on earth is going on. They told me it was heading out the... door. 30 mins later and now 9pm at night I call again and they said oh sorry it?s still here. I asked them to refund me andcancel the order and they offered me store credit. Ridiculous. Read more
Papajohns have went down hill with there quality in there pizza,I ordered what I thought was a large the works pizza and papa... dias and the the pizza was absolutely terrible for the price.from now on its Marcos all the way!! I am done with papajohns. Read more
Placed an order tonight and have waited on it for an hour and half ? called and spoke with someone to let them know we would... come and pick it up only to be told we couldn?t because they sent it with doordash after walking to the gate 4 times to wait ona delivery that wasn?t even in progress.. I called the 4th time only for the ?manager? to tell me our order was dropped by thedoor dash driver .. very poor service Read more
Put in an order at 11:40 for a pepperoni pizza and a order of poppers and asked that it be handed to me because I live in an... apartment complex and the floor is nasty. Driver brought my order and put it on the ground and knocked before going back to thecar. I opened the door to bugs on the box and went to approach the driver who was still in my parking lot before they rudelysped off? brought it inside opened it and the pizza was burnt so we called and requested a new one which the manager was finewith and delivered?pizza was still a little toasty but that?s fine ?we ate dinner and I went to throw it away when I realizedthere was righting on the box that clearly says ?liers??. I will be calling again tomorrow to clear this but won?t be orderingfrom there again more than likely Read more
I placed an order through DoorDash- however there error was NOT DDs fault. I found the wrong pizz in the box. I ordered a... Hawaiian but Got veggie pie (covered in mushrooms I can?t eat) even though my order sticker shows my ordered item. I called therestaurant to try to get a remake. I didn?t want a refund from DD, the only available option. I spoke with friendly Tyler whosaid, I?m going to get you help and apologized for the mistake. A curt woman stated she is the manager said ?You orderedthrough DD so you?re going to have to go through them.? I explained that I didn?t want a refund- I wanted pizza. She said ?It?sthe risk you take ordering through DoorDash?. I have worked with the public my entire life, but telling me I made some sort ofrisky choice to order from a legitimate service that Papa Johns parters and markets with is WRONG. I tell her that regardlessI?m still a PJ?s customer. Tyler made a very reasonable request to her to do a remake and she could only say to me was that he?sonly worked there for two weeks and that its policy. And that PJ?s takes a hit every time someone orders DD! I fully understand3rd party transitions- professionally dealing with 3rd party booking sites. DoorDash did not make the error, just as if whensomeone stays in a hotel and the sheets are dirty, that is not on Priceline. Even if you can?t refund, the Hotel (that be PJ?s)make it right. The 3rd party doesn?t come and change the sheets and apologize for the mistake. I did not ask for a refund, Iasked for a pizza I ordered. There needs to be customer service regardless of the source of the sale. Here I am, Eating breadsticks And cheese sauce for dinner. Pizzaless and sad after a long day. Read more
Pizza barely had any sauce and was nasty ???? the brownies were dry and had white stuff on it wouldn?t recommend this one