Reviews for Sushi Shop in Saint-Nicolas, QC

(Translated by Google) It's hard to get good service with quality products in a sushi shop.. I tried this branch because the... one near me was careless with customer service and the products were sitting on the counter until I arrived which is really notgood for sushi. In short at the beginning I was satisfied but tonight hii. The service is not courteous at all, bordering on abit rude. I work in catering too so I know it can be difficult given the lack of manpower and all but still... there is aminimum of respect to have towards a customer. The quality and presentation of the sushi leaves something to be desired. Theydon't hold at all the black algae were hard to chew and the pizza is a disaster it lacks ingredients on it... Also I alwaysmention that I would like to have a spicy mayonnaise or sesame sauce because I am allergic to soy sauce...Usually I am offeredone sauce which makes me happy to have two sauces. This time the girl didn't want to accommodate me at all. throughout mypresence (my order was obviously late...) she told me that she couldn't and that I had to pay an extra...I have no problempaying but I'm allergic to it there's a minimum it seems to me...I'm not a difficult customer, but now I think my sushi shopexperience is over, enough is enough! (Original) C'est difficile d'avoir un bon service avec des produits de qualité dans unsushi shop.. J'ai essayé cette succursale car celle près de chez moi était négligente avec le service à la clientèle etles produits restaient sur le comptoir jusqu'à ce que j'arrive ce qui est vraiment pas bon pour des sushis. Bref au débutj'étais satisfaite mais ce soir hii. Le service n'est pas courtois du tout, à la limite un peu d'impolitesse. Je travailledans la restauration aussi alors je sais que cela peut-être difficile vue le manque de main-d'oeuvre et tout mais quandmême...il y a un minimum de respect à avoir envers un client. La qualité et la présentation des sushis laissent à désirer.Ils ne tiennent Read more

(Translated by Google) The worst place to order sushi in St-Nicolas. Several orders in the last few months and more often than... not, sushi is missing! Last night I guess they fell victim to their "success" because even having ordered ahead, my order wasnot ready when I was told to pick it up. I can understand that in times of labor shortage this happens and I am the first toapologize for that. On the other hand, the least you can do is to notify your customers of the additional delays so that they donot have to travel; especially since they hadn't started my order and had no idea when it would be ready. They thought it bestto answer me that if we phoned all the customers to advise them of the delays, that would slow down production?. What is ironicis that my order was ready more than 2 hours later than the scheduled time. Do you think that moving to wait in a branch for 2hours is realistic?! No eh? So let your customers know. In addition, the sushi contained far too much rice, almost no garnish.In short, very very disappointed! It's over for me! (Original) Le pire endroit pour commander des sushis àSt-Nicolas. Plusieurs commandes dans les derniers mois et plus souvent qu?autrement, il manque des sushis! Hier soir, j?imaginequ?ils ont été victime de leur « succès » car même en ayant commandé d?avance, ma commande n?était pas prête aumoment qu?on m?avait indiqué pour venir la récupérer . Je peux comprendre qu?en période de pénurie de main d?oeuvre celaarrive et j?en suis le premier à vous excuser pour ça. Par contre, la moindre des choses c?est d?aviser vos clients du délaissupplémentaires pour qu?ils n?aient pas à se déplacer; d?autant plus qu?ils n?avaient pas commencé ma commande et qu?ilsn?avaient aucune idée quand elle serait prête. On a cru bon me répondre que si on téléphonait tous les clients pour lesaviser du délais, ça ralentirait la production?. Ce qui est ironique, c?est que ma commande a été prête plus de 2h plustard que l?heure prévue. Vou Read more

(Translated by Google) phew! Employees without emotions.. It seemed that every customer who came in was aliens?! This is surely... not the image you want..! It took everything to get them to talk..! and what about the order? I understand that the labor isdifficult but the customer pays for the quality you advertise but the quality of the sushi was terrible? he was already undonebefore opening the lid!!! really disappointed? (Original) oufff ! Des employés sans émotions.. On aurait dit que chaqueclient qui rentrait était des extraterrestres?! C?est sûrement pas l?image que vous souhaitez..! Ça tout prit pour réussirà les faire parler ..! et que dire de la commande? je comprends que la mains d??uvre est difficile mais le client paye pour laqualité que vous annoncez mais la qualité des sushis était épouvantable? il était déjà défait avant d?ouvrir lecouvercle!!! vraiment déçu? Read more

(Translated by Google) I am a very understanding person and aware of the lack of staff. However, every time I want to order... online, the website does not work. I have trouble opening the menu. So, I call to be told on a Wednesday that there is a 1 hourwait. Again, I understand. When I get there, I show up 15 minutes in advance, because it often happens that the order is readybefore and I don't want my fried rolls to be cold. (I had 18 pieces only). At the counter the cashier looks for my order and the"cook" answers her in front of me: 5am is 5am I have 4 orders to make! In all honesty, I can't imagine how table service ishandled if 45 minutes of waiting, I get told that. I will go somewhere else and pay more for better service. I hope it wasconstructive. (Original) Je suis une personne très compréhensive et consciente du manque de personnel. Toutefois, à toutesles fois que je veux commander en ligne, le site web ne fonctionne pas. J?ai peine à ouvrir le menu. Alors, j?appelle pour mefaire dire un mercredi qu?il y a 1h d?attente. Encore une fois, je comprends. Rendu sur place, je me présente 15 minutes àl?avance, car il arrive souvent que la commande soit prête avant et je ne souhaite pas que mes rouleaux frits soient froid.(J?avais 18 morceaux seulement). Au comptoir la caissière cherche ma commande et la « cuisinière » lui répond devant moi:5h c?est 5h j?ai 4 commandes à faire! En toute franchise, je n?imagine pas comment le service au table est géré si 45 minutesd?attente, je me fais répondre cela. Je vais aller ailleurs et payer plus cher pour un meilleur service. J?espère que ce fûtconstructif. Read more

The quality has gotten better since a few month and, esthetically, sushi are made nicer! Even though the quantity and the size... have diminished (gotta save $$ somewhere), in overall, it?s even easier to eat the sushi. Read more

Sunday evening 1:30 pm, we ordered two pokebowls. We are told it wouldn't be ready til 7 so ok we placed order anyway. I called... arround 6h30 to confirm and asked if we could use coupons, the employee told us sorry the order won't be ready on time and shewasn't sure when it would be ready. Upon arrival there is one girl working alone at a messy counter and clients who look tiredof waiting arround. I ask about the order and get an unclear evasive answer by an employee who looked overwhelmed. I actuallyfelt bad for her, she looked frazzled, overworked and had a cut finger. I told her ok we'll see about the order. We ended upgoing to Yuzu sushi where they had one poke bowl ready and made the other on the spot. Their place was clean as usual. Wasobliged to call back a couple times to cancel the initial order. This was not the 1st we have had a similar experience at thatplace. Read more

(Translated by Google) I have been a customer since the opening of the restaurant in Saint-Nicolas. For nearly a year that I... encourage despite the fact that I am disappointed every time I order there. I place the order in the morning for the evening,not always on busy days and at least once a month or more. The service is not courteous at all, bordering on rude. On orders of75 pieces or more, there are always pieces missing, the quality and presentation leaves something to be desired. I'm not adifficult customer, but that's it, I'll go elsewhere. (Original) Je suis client depuis l'ouverture du restaurant àSaint-Nicolas. Depuis près d'un an que j'encourage malgré le fait que je suis déçu à chacune des fois que je commande làbas. Je passe la commande le matin pour le soir, pas toujours les jours d'achalandage et au moins une fois par mois ou plus. Leservice n'est pas courtois du tout, à la limite de l'impolitesse. Sur les commandes de 75 morceaux et plus, il manque toujoursdes morceaux, la qualité et la présentation laisse à désirer. Je ne suis pas un client difficile, mais là c'est terminé,j'irai ailleurs. Read more

Poke bowl was great but the bubble tea was horrible. It was super water and had pretty much no flavor.