Reviews for Great American Cookies in Lexington, KY

This is the best place! Cookies are so good! Always fresh and the best flavor!! I love going here and so do my kids!! The cookie... cakes are amazing as well!!! I have added some pictures so people can order theirs today!!! Read more

My son LOVES your cookies. We always get him gift certificates and they literally never work to pay for cookies! Super... frustrating! Read more

Did my daughters 17th Birthday Cookie per her request! They nailed it! Did everything and more I asked! Thanks so much!

I have ordered cakes for 15yrs. This cake I got today looked like a 1st grader made it and the cardboard was thicker then the... cake. When we place an order, at least whomever is decorating should put some passion in it. Read more

I had to update this to 2 stars from 5. Had a bad experience with one of the girls who was rude and just threw the cookies in... the bag and basically threw them at me at the counter and they would have slid off the counter if u didn't catch them. I wasspecific on having ones with white icing so when she started putting cookies that had red icing in the bag I stopped her andsaid could you please switch those out with ones that had white icing instead. She acted like it was the end of the world when Iasked her for ones that had white icing instead of red when they were right there in the display. "I was giving them to a 3 yearold and didn't want to deal with red food coloring on her church dress". I just could not understand the attitude and now Iavoid this place due to that interaction. Read more

My boys love these cookies. We often use as a bribe/reward/treat when we are in Lexington. They always get the cookies with the... cream in the center...... and yes they taste as good as they look. They are buy 3 get 1 free so it works out great for my familyof four when me and the husband decide we want a treat too. I can only eat about half so I always have leftovers that I canenjoy later. The m&m ones are my favorite. Absolutely Delicious!!!! Read more

Horrible experience with management. After ordering a monster High themed cookie cake for a catholic school going away party, we... were presented with a cake of the wrong type and a skull that would not be acceptable for the day of the dead. All managementdid was blame my wife for an inadequate description of what was desired and took no responsibility for this issue. Any personwith a young child knows the skull we wanted and the staff had make it clear that it would be no problem. Once demanding arefund for this unacceptable cake, all they would do is continue to state that it was our fault; but did give a voucher for afree cookie cake. Not sure why management thinks this is acceptable. Why would anyone want to be given two horrible cakes. Alsonoted many flies within display case during this discussion. Would not recommend this company to anyone. Read more

I?ve been ordering cookie cakes for 5 years for many different occasions and there has only been one incident where the cake... wasn?t ready and we had to wait, despite them saying it would be ready by then. EVERY other time has been great, cookies freshand designs always turn out how we want. Read more