Reviews for McDonald's in Lexington, KY
The place is filled with teenagers with attitude. The only polite person is the girl taking the orders.
This location does not know how to operate two drive thru lanes. This morning I watched two other vehicles in the other lane... pull up after I did and have their orders received, meanwhile I was not even greeted. Not the first time at this locationeither. I left in frustration. Read more
This is easily my favorite McDs in Lexington. I will drive to it over Nicholasville Rd every time. They get my order right... almost every time. But I keep coming back for the Coke and the rewards thru the app. Read more
Best McDonald?s in lex. Their food hits different, and no long drive through waits just to get the wrong thing
Super quick service whenever I go there with a crystal clan lobby and competent staff to serve your needs we'll. This is my go... to McDonalds whenever I feel like going Read more
Had a mobile order around 11::00 today. Bought a fish combo and got a happy meal for free. But come to thank of it . It cost me... $11.15 and our fries were cold and never got my bonus points or discount off happy meal. Never again.... Read more
This was the worst experience I've had at this McDonald's ever. I asked for a drink mixed with Dr. Pepper and Orange Fanta.... Without a thought, the drive thru individual replied very quickly that it was not allowed. Okay, so when I got to the window Iasked about this and they said that they asked the manager about it before responding, but I don't think the reply had enoughtime to be an answer from a manager. So the manager came to the front after refusing to talk to me. The young man at the windowwas perfect. The manager was very rude and not like every manager at this location. This is the one McDonald's in Lexington thatis absolutely superb when it comes to customer service, but not tonight. He eventually closed the window on me after I remindedhim about covid and that I did not think it was within health guidelines to place his fingers inside of a cup to retrieve it. Soto finalize this review, I am deeply sorry for the lack of customer service that this gentleman has and how bad it makes thelocation appear in this review. Just to add one more thing, as a leader at a restaurant that employs younger staff that starttheir hospitality careers looking up and following in the footsteps of their superior, he had one staff member that wanted totell me that he was counting inventory and could not speak to customers. I feel that it is important to speak to every customerif time permits. For something as minor as a drink, this clearly got out of hand. Not to mention, we ended up with the wrongorder. We ordered 4D and a 4B, but ended up with the same meals even though they were rung in correctly based on the receipt.Please consider all reviews and know that it is important to care about all customers. Thanks Read more
A little under staffed, would be nice to get more kiosks to alleviate having to order from the counter.