Reviews for Sarku Japan in Lexington, KY

This is very clean place to eat and the food o so good I'll be eating there when I visit the mall again with my wife

Old lady that takes your order is super rude and mean. I could never trust such a mean person to total strangers (who are... customers) for no reason. Food is trash. Stay away and hopefully the owner finds somebody better or they go out of business.There are tons of great options 10ft from this lady and she has the audacity to act like this. Read more

Register lady kept rushing me To order. They refused to make me fresh food. They told me no because they?re closing but it was... only 7:55pm and they close at 9pm. HORRIBLE CUSTOMER SERVICE!! Read more

No, never again. The Old lady that takes your order was so impatient that once I order she charged me 37 cents even tho I gave... her my free teriyaki meal ticket that I could redeem. Then, once I was where I pick up my food this man put the food in front ofme and I asked him, ?is this mine?? He says ?I don?t know, you can take both plates? and so I took them and the old lady startedyelling at me saying that I was stealing her food and I tell her that he told me to take them and the man innocently said ?Ididn?t talk you anything? so I don?t recommend this place if you look for good service and food. I?m never coming back till thatOld Lady is gone. Read more

Do NOT order from here. It is inedible. There is NO teriyaki on the chicken teriyaki, It is a common complaint. I looked at the... reviews after I ordered and everyone is complaining about it. I called them I was so upset that it was so bad inasmuch as we areweekly customers. I might as well have talked to my dog about it. The manager told several different undecipherable stories andthen told me they would do better next time. I told her it was THE NEXT TIME. No offer to fix it. They have been recently closedby the health department. I found that out after I googled them to complain about my order and what they were going to do aboutit. I had delivery charges on top of the food costs. I will never order from them again. These people deserve to go out ofbusiness. I was previously a regular customer. Read more

We got the teriyaki chicken and it had no flavor at all. They didn?t put teriyaki sauce on either of our plates. An employee... also clapped at us to get our attention, which isn?t a professional way to get customers? attention. This place used to be ourfavorite and we always came here when we went to the mall. I?m not sure if we?ll eat here again after today. Read more

If I could give you all 0 stars I would. Horrible service and I will NEVER be spending my hard earned money here ever again. The... lady there ordered my meal for me, didn't even let me choose. She rushed and charged us for a meal we didn't even want. How dareshe have the audacity to order my meal for me. Rude, disrespectful and she needs a wake up call. I hope you all learn to be morerespectful to your customer, this meal was not enjoyable and did not taste good at all. Thanks for nothing. Read more

I am long over due to review this great place.The chicken teriyaki is awesome.A great value for less than $7.If you are at the... mall and want to get full then this is the place.Awesome service.Also they give you a stamp card to earn a free meal. Read more