Reviews for Dunkin' in Lexington, MA
Inferior to other nearby locations. Can't get an online drink order right >5x, compared to the three nearest locations in... Lexington and Woburn. Read more
Employee was extremely rude about asking me to put on a mask. I saw the gas station employee wasn't wearing a mask so I assumed... I was also all set not wearing one. I would have put one on if was politely asked to. I am not from the town so I didn't knowthere was a mask mandate for the town. Read more
Bank card skimmed here $240 At the dunkin register. ...Warning ?? Don?t use a card here if you did check your account the next... day to make sure your not a victim like I was. The money gets transferred through a overseas money transfer website definitelyruined my day. When I called the store to tell them to stop people from using their card system they did nothing but refer meto another number. So be careful! And GOD Bless Read more
The manager of the DD is always has and attitude and acts like she is the only person busy. Her favorite comment is. " just a... minute I'm busy" I will not go back this is a very unfriendly franchise and I'm surprised management keeps her employed. Read more
They would not honor my Dunkin points. They told me this program did not exist. They need to be trained properly.
Probably one of the worst customer service experiences I've had in quite a long time. Ended up leaving with no items after... exhausting over 10 minutes with the crew arguing with me. To break it down simply sandwich special two for five.I Ask them toring it up and then personally not put bacon as I do not eat meat. They proceeded to either ring it up without the special andor said they would not honor that request which is absurd. I spend between 60 to $100 at DD every week and I will now make it apoint to boycott this location. Read more
Trying to support a "local business owner" and had a terrible experience! Manager of this Dunkin wanted to charge extra for a... smore donut today, which he didn't do a month ago, and came up with a random amount. No other location, including this one hascharged more for that donut. The price per dozen is also more than other locations. Read more
I have been to over a 100 different dunks while traveling through New England. I come in here every Friday at 1:45 as a little... treat to end the work week.The worker who makes the ice coffees here makes the best ice coffee I?ve had out of any of the dunksI?ve been to. I don?t know how to explain it it?s just always perfectly made every Friday. Bagels and donuts r normal dunksbagels and donuts. But if u like ice coffee this is the place to go. Read more