Reviews for Ganello's Pizza Company in Libertyville, IL
Pizza was ok, service was not good. Ordered pizza at 530. Their website said it would be ready at 630. I arrived at 630 and... they said they hadn't even started it. I sat there at the restaurant for 50 minutes till 720pm waiting on the pizza. Theyinsisted it would be quicker if they drove it to our house. I said no thank you and that I would stay there and waited eitherinside or on their patio till it was ready as it would be quicker for me to drive it to my house myself as we have little kidsthat go to bed around 730. Pizza was ok. Salad was not good. Careful if you order on their website. It looks like there areother reviews of people that say they were given inaccurate times on when the food would be ready as well. A few notes on theowners reply below: - A staff member mentioned they know the online order website gives inaccurate times. So you might thinkyour pizza is ready at 630 but it won't be ready until 720. This is why I felt they were being unethical, knowingly givingpeople the wrong wait time and not telling them until they arrive when may not have other options for dinner. And it soundslike they have done this to other folks based on Google reviews online. -They insisted that it would be quicker for them todeliver the pizza to me, which was a nice gesture, but I told them having the pizza to our home an hour late didn't help andthat I would wait and it would be be just as fast If not quicker. So I waited at their restaurant the entire time since we hadhungry young kids at home that were late for their bedtime. -They said it would take a long time for hand tossed pizza so Iasked if they could switch our order to thin crust to make it go faster and they ignored my request. -I was really polite totheir entire staff right up until the moment at the end when I asked their manager for a discount at the end and she turnedaround and walked away from me without saying anything. In retrospect based on the owners reply I think she may have Read more
Stopped while passing through town and just needed a bite to eat. Ended up feeling like we'd been old friends by the end of... lunch. They were so sweet and attentive.The pizza and focaccia were incredible, would give 10 stars if I could! Read more
Amazing food. Amazing service, the person over the phone was very helpful in guiding me through my order. Definitely would go... again. Read more
I was passing through and stopped for dinner ? I ate in and had the thin crust sausage and mushroom pizza .. it was excellent.... I?ll Be back for sure and eager to try their deep dish. Read more
Ganellos has the best pizza in Lake County. Their ingredients are fresh and our pizza is always hot. We love the staff too, so... friendly and willing to go the extra mile for their customers. Read more
Neutral review, the salad was cut days ago and I didn't eat it because every piece had pink on both sides of it and the center... of the deep dish was too wet for my liking, the crust area was good though and I did like it overall, so like I said 3 stars isneutral to me, I didn't like it but I didn't dislike it. Read more
Phenomenal pizza, and the staff are very nice. Watch out Lou Malnatis, this pizza is the REAL DEAL!
Just recently moved here from schaumburg love the area but been struggling to find a great pizza. Done deal great sauce crust... and cheese. Will be a regular. Read more