Reviews for Panda Express in Livermore, CA
Confirm your pick up orders. They really gave me a bigger plate with no sides only noodles.
What an awful experience I had tonight. I ordered via DoorDash and for some reason, their menu on the app doesn?t have all the... fountain drinks, including Diet Coke. It only had 3 so I decided to order ?cherry coke? and then immediately gave them a callto see if they could just substitute the drink with Diet, something I?ve done before with no issues at another restaurant. Thisrude Asian speaking lady answers the phone (I say Asian speaking because of her dialect and then at the end of the call ischatting with her coworker in another language after speaking in English with me.). She first, in an aggravated tone, tells meshe can?t find my order and that I must have placed the order at a different location. I tell her I specifically saw this phonenumber and address listed for my order. She then asks for an order number but DoorDash doesn?t actually provide to us. Itwasn?t on my receipt in the app nor in the email. Just an itemized list of my order and charges. A few seconds later, she says?oh here it is.? She then tells me ?so you want Diet Coke instead? No problem.? And after consulting her coworker, rudelyhangs up on me before I have a chance to thank her. Fast forward an hour, I?m now wondering where mt food is because it wasoriginally quoted at taking only 15 mins to be delivered. I then get a call from DoorDash support telling me the restaurantcancelled the order because ?they didn?t have the ingredients I ordered? whatever that means. I ask him if it?s because of myDiet Coke request and he says yes. Why did the lady confirm with me she had Diet Coke and that it wouldn?t be an issue andinstead, make me wait an hour and then flat out cancel my entire order and make me and my family go hungry for the evening. Whydidn?t the restaurant contact me directly? Why didn?t they just still deliver the food with another flavored drink? I am nevergoing back here and will tell everyone I know to stay away. Read more
Rude and racist serving/billing staff. Will never visit this place again. One serving person's reception changes depending on... persons color. Read more
Food was delicious as always. Nice to see food quality doesn't change from state to state. Can always rely on coming in to... Panda and the food tastes as good here as it does back home. Read more
The fact that my food is already paid for and was said to be ready 8 minutes ago but I?m watching it get cold on the counter... because taking two minutes to pass it to me is too much. Nope service the people that came in after me and didn?t place it aheadof time. Sounds logical AF. Thanks panda super time management and multi tasking. Ps not a Karen been in the industry my entirelife. Read more
I've eaten here almost once a week for 3 years now. Quick service, super clean store, soda machine is well maintained. Food is... always consistent and the staff don't seem to be disgruntled like half the Panda Express stores in the East Bay. Read more
Great place to grab some quick American style Chinese food. Love the orange chicken.
Had to wait a long time (14 min) for vegetables & eggplant tofu since serving bowls were nearly empty. When the dishes were... ready, employee spooned the very small amount of eggplant tofu that was left in the serving bowl into our to go box, then putthe freshly made food on top. Ditto with the mixed veggies. These portions were overcooked, and clearly had been sitting therefor at least 15 minutes while fresh food was cooked. Putting every last bit of any dish would be ok if it weren't sitting therefor so long, this was disappointing. What upset our family most, though, was employees allowing customers into the store withoutany mask or face covering despite a sign posted in the door that all who enter must be wearing masks. This blatant disregard forhealth & safety, especially while the omicron variant is taking hold, is unacceptable & puts employees & patrons at risk. Therest of our family left to wait outside while I got our food, but we won't go to this location again. Really bad experience hereall around. Read more