Reviews for Tim Hortons in Lockport, NY
It's a Hortons. I came, got half a dozen donuts and left. I came around 5PM, so choices were limited. Reasonably friendly... staff. What more do you need? Read more
This place seems to get back logged easily.. Not to mention, it's a busy location. The employees tried and were friendly. From... what I saw, there was lack of training. The employees were working hard, but there was not a flow. Hence, lack of training. Iwill say, there was one employee that stood out. And I wish I got his name. That's my bad, because I believe props was deserved.I was there late Saturday morning on July 30th. He was a light skin black young man. Your hard work will pay off. Read more
Delicious, but a straight scam. They put 3-4x creamer and sugar on average in to their coffees. They are extra calories, why... they taste so good. Shameful Also this store gouges on ice. If any store has high ice prices, the store is a scam. Ez as that. Read more
Great place, great customer service. The employee at the Medina Tim Hortons named Jonathan Thomas is very nice and helped me... with everything I need. Employees should be focused on less socializing and more fast pace service. Read more
I have come to this Tim Horton's very often for coffee over the past year. The quality of service has deteriorated regularly. My... most recent visit put it in perspective. Entering the drive-thru line, already cars were moving excruciatingly slowly. By thetime I reached the window, cars were backed up onto the street. The window was open (when it wasn't supposed to be), so I wasable to observe the back stations for some time while I waited. There was exactly one person who was even vaguely acting likethey were aware they had a line onto the street- while working food (bagels, etc). The other five or so employees floatingaround the kitchen seemed completely unaffected by the rush. One of them was taking a long time to make a Refresher, evengetting leisurely help from their manager. It was only after the cap was on and they were taking a drink that I realized itwasn't even one of the orders they were lagging behind on horribly; they were making it for themselves and ignoring the flashingscreen of drinks waiting to be made. It seemed as though almost every employee was observing the food station getting more andmore backed up without attempting in any way to help. None of them seemed aware of how badly their times were (from placingorder to receiving food was more than fifteen minutes). The lack of caring I have received from these employees, some of which Ihave specifically complained about in the past, and seeing them still employed with the same issues says too much. I'llunfortunately be taking my business elsewhere, no matter how convenient it is to be just a block away. Read more
I don?t like leaving bad reviews anywhere but the amount of times I get a ?cold brew? when in reality it?s just an iced coffee... with cold foam put on top because they?d rather not tell you they ran out. There?s a big difference. If you run out..just sayit. Read more
This store consistently messes up the ordered weather it?s ordered in the drive through, counter or a delivery! The inept... attitude from EVERY SINGLE EMPLOYEE in the that store is atrocious. I ordered a double toasted extra butter everything bagel Igot a bagel barely toasted and next to no butter on my bagel. Both of my coffees have coffee grounds in them!! Way to go TH crewof the year right here. After returning my order to the store! The MANAGER simply told me that there was NOTHING SHE could do!No refund, no replacement of food or drink, only ?have to take It up with the APP! It?s so pathetic, the most simple task ofpreparing a bagel and coffee and they can?t seem to execute it without issue!! The whole lot of them are just pathetic Lockporttrash! Read more
Worst customer service on Earth. Prepare to sit there for 10 minutes plus for a cup of coffee.