Reviews for Dairy Queen Grill & Chill in London, ON

Cherry sundae is horrible ???? Hot fudge still better

Went there today and while taking my order the cashier was picking her ear and looking what she digged out. Fortunately another... coworker made my order. Read more

I wonder if the managers know their teenage workers are closing 15 minutes early and stopping making blizzards turning away... several customers... bad business and huge loss of money for this owner. I get you want to go home after your shift but youdon't shut down 15 minutes before closing. Get a grip. Read more

The customer service was horrible. So rude! The girl taking our order was rude and unprofessional at one point yelling at us... because she clicked debit when we specifically said we were paying credit. I politely told her she did not have to raise hervoice at us and she continued to yell saying she is high energy and try to argue with us about the “debit/credit” situation.To make it even worse, as I walked away I asked the other employee if she was the manager she said she was and I told her theemployee was rude. Hoping for an apology and resolution. The MANAGER then began to argue with me saying her employee wasn’trude to us and she was speaking loud because she couldn’t hear. It is safe to say I will NEVER purchase again from thiscompany. Read more

We tried to buy an smoothie but our debit cards weren't functioning.. then one member of the staff offered us to pay for it and... made the smoothie before we could say no! We are so grateful, her favor made us our day, which was kinda awful, so we will beforever thankful with her! Read more

Was incredibly disappointed by this location today. I walked to the mall with my sister to pick up a couple things we needed,... and on the way out I was going to treat her to a banana split (her favorite from DQ.) However while waiting in line I happenedto notice that the lady who was actually making the food was not wearing a mask. A face shield is not a mask, and does not workto protect others from your germs, ESPECIALLY while handling peoples food all day in a food court. Read more

A friend and I went to this location inside of Masonville Mall. My friend ordered a blizzard and he wanted it with coco fudge,... and as the employee was making it, she made a mistake on it. My friend politely called her out on it and the employee threw amassive fit, unprofessional fit and was trying to say “I can’t hear you”. For myself on the other hand, I ordered amilkshake and they gave me attitude when the said “were out of milk” and then when I ask for something else which was myfavourite blizzard by the way, they said they were out of those and acted in snarky and inappropriate way. The next best thingthat I could get as a replacement didn’t taste good at all despite their claims. Overall, I would give this rating a zero ifpermitted. Even though I don’t normally give ratings, my message to management is you need to ensure everything’s up tostandards. Read more

I generally find dairy Queen expensive but enjoyable. I will occasionally grab something small from this location. This... particular time two staff members were on their phones while I stood there for a few minutes. One of which was standing prettymuch at the cash the whole time with her back towards me. The other leaning against the wall while her phone was chargingeventually looked up and saw me. She was very pleasant took my order and I went about my day but during the entire process theone was still on her phone with her back to the front the entire time. I'm not one to be offended, it's the times we live in,people want to check their phones time to time but there has to be a line and this was just an awful and upsetting experience. Read more