Reviews for Domino's Pizza in London, ON
I live 7 minutes from this branch and had to wait hours for my order. I contacted the store while waiting and they claimed that... they attempted to call me multiple times (which was false because I did not have any missed calls). The delivery driver was alsoable to contact me with no issues at the same phone number. I provided an alternate number and couple minutes after this call, Ireceived a call from them to confirm what my order was. According to the app, the order was finally started after this call.Eventually the order ended up arriving over 2 hours after it was placed. I reached out to customer service because of this andwas contacted by the store manager. The store manager was extremely rude, refused to accept accountability and insisted that myorder arrived at 10:45 (the order was placed in the oven at 10:57 so this was obviously not true). Read more
Generally, I?ve had very mediocre experiences with this location? mainly because whenever I ask for extra cheese, they never put... extra cheese (I even consider it less than the normal amount compared to other locations). I?d give them lower score, but Irecently ate the most phenomenal pizza I?ve ever had from a Domino?s chain (and they finally gave me my extra cheese!). Not sureif the Domino?s tracker is accurate with who prepares your pizza, but shoutout to Divya? that pizza was amazing and totallychanged my perception of this location. Read more
I order the pizza but the store canceled the order without informing me and there are lots of managers working there that are... rude and asking me to file the complaint to dominos saying they dont care. I suggest never order pizza from this store as theywill cancel anytime. Read more
This is definitely one of the better locations. My only issue is how long it takes them to answer the phone, if at all. It... doesn't seem to matter what time you call. However, the pizza is made well and is always delicious. Read more
Used to be my favourite location, what happened? This was your third strike, you're out. What is it about pasta dishes that... you guys find so challenging? Mushrooms, roasted red peppers, with marinara sauce. I can't do dairy so this is what I'mlimited to from a pizza place (because frankly, a pizza without cheese loaded on it is just wrong, don't get me started onanchovies). First strike our pizza was pretty lukewarm, and some of my pasta was crunchy, but I've worked in restaurants all mylife so figured it was a kitchen one-off and let it slide. Second strike the mushrooms and red peppers were raw. I can see howthe cook might have been confused, because roasted & raw both start with an "r". Just my meal that time (out of a more than $75order) so I let that slide as well. Third strike wouldn't have been so bad if (a) Somebody had actually said "hello" beforethrowing me onto hold the first two times I called, (b) if the guy who finally picked up hadn't have tried to convince me thatmarinara sauce and the white sauce I suspected was cheese that was on my pasta were the same thing, because that's what marinarasauce looks like, and (c) after putting me on hold to, I suspect, go stick his head in the fridge to see if marinara sauce wassupposed to be white (from those uber rare white tomatoes?) he offered a credit on our account. Right. Not a refund for thatdish. Not send out another dish. Not, like, apologize. Not, "and how was the rest of your meal?" A credit. Huh. Btw, therest of the meal? I've taken food safety courses. The wings were barely warm (I'm cursing you now for putting that KennyLoggins song into my head) as was the pizza. You guys have no way of keeping this stuff at least warm in your delivery cars? Pizza can be reheated, but those wings were a bit dicey and a hard pass. Picture of my pasta for posterity. Read more
Terrible customer service. Got my one COLD pizza 2.5 hours after placing the order - they called the wrong number, then refused... to give me the pizza for free saying 'they cant focus on just one order'. No one should have to wait 2 hours for one pizza...Additionally, I ordered just cheese and it came with a mushroom on it, which my friend is seriously allergic to. This is sounacceptable and I will never order from here agin. Read more
Location & employees are amazing. Came in on a whim while we had just missed the bus and had a 45 minute wait. We asked if we... could get a pizza within 15 minutes, and they nope... 10 minutes. Said to order online but they?d start making it before theorder even went in; super kind lady with braided hair. 50% off on Mondays ordering online with code MON50P. Great service andwould visit and/or order again. Read more
This dominos is always messing up our orders. Just ordered a Hawaiian and added green peppers. When we hot home and looked it... was green pepper and cheese. I called them and he responded "no its Hawaiian". Wouldnt do anything unless I drove back to showthem. Here is your photos... Read more