Reviews for Ben & Jerry’s in Los Angeles, CA
About a year ago, my wife and I were on a movie date and decided to get some ice cream beforehand. The owner or manager happened... to be there, and he saw that my wife was pregnant, so he ran back and grabbed a little onesie to give us. Fast forward to today,our little buddy is finally big enough to wear it! Oh yeah, and the ice cream was amazing as always. :) Read more
We didnt get her name, but this girl had the best customer service. She was working the floor by herself. She had a family of... 10, and then helped us afterwards. She had an awesome attitude- even went out her way to help us with pricing for a cake. Sheneeds a raise! Thank you so much, we will be back. Read more
i used to come here all the time, i used to love this place. today this teenage guy gave me the wrong ice cream. and when i... mentioned it he screamed at me to shut up i?m very upset . he looks like a new employee. please do better . Read more
A bit hard to find at night if you've never been. Worth the $$. Very delicious ice cream. Friendly service, only downside is I... ordered 2 scoops and my scoop sizes didn't match.????????????Didn't care for the wooden spoons either. Read more
The sales associate who worked today was rude. I planned to order a simple vanilla ice cream cake to pick up nearly a week in... advance. He never said that he could not hear or understand me over the phone yet, I had to repeat everything several times.Although he kept asking me to repeat my name, number, order, etc., he seemed to be getting annoyed with ME. It was as if I waswasting his time. I'll spend my money at a different location. Thanks. Read more
I rarely write bad reviews but it's required. We went there a few weeks ago and my fiance ordered first-his was made and then I... ordered a milkshake. As the milkshake was being made the young man behind the counter acknowledge the milk was chunky and gonebad, but didn't realize until he had already poured it in the blender. He then simply attended to strain the sour milk our ofthe blender and use the same ice cream that had already been sitting in it. I thought I was seeing things but he went to go pourin fresh milk-I asked him to stop, confirmed what I had seen, and told him he needed to get fresh ice cream as the one he wastrying to use had been completely covered in sour milk. He did so and didn't apologize or say much about it. As we walked out,my fiance asked why I took it when he didn't wear gloves while making it...and I simply hadn't noticed as I was shocked aboutthe sour milk. Beyond the fact that we are in a pandemic, a customer should not have to pay attention to their food being bad.I would have received a sour milkshake had I not been. We also shouldn't have to watch if our food handlers are wearing glovesand washing their hands. I tried calling three times after that and the phone just wrong, so despite being the closest ice creamplace to us we will never return there. Read more
We drove 10 miles to try the free vegan ice cream flavors. Picked this location because it seems all the ben & jerry?s around... dont have convenient parking. The cashier starts to list out sorbet flavors - Rule to anyone serving ice cream in any overpricedice cream shop; those dont need to be mentioned unless all options are out. So ultimately they were only giving out two flavorsof ICE CREAM. Most people were trying the chocolate chip cookie dough over the coconut flavor. Sad to say my toddler didn?t likeit and started to cry on the ride back home. Even though we stick to vegan choices when eating ben & jerrys we will stick to theflavors made with milk until something tastier comes along. But 4 stars because its not awful for those who are not ice creamlovers. And for Ben & Jerry to give out free ice cream. 1 star off because the customer service from the cashier couldn?t havebeen a little nicer. Read more
Amazing ice cream and tons of other sweets. Always a nice treat. Love it!!